
After Sales Service Specialist
5 days ago
Job Overview:
We are seeking a
Diploma holder in Mechanical/Automotive Engineering
with proven hands-on experience in diagnosing and resolving
vehicle system issues
including but not limited to
mechanical, electrical, hydraulic, pneumatic, electronic, and fuel systems
. The ideal candidate must have a strong background in the
automotive industry
and be capable of managing after-sales service operations, coordinating technicians, and ensuring complete customer satisfaction.
Key Responsibilities:
- Diagnose, troubleshoot, and resolve
mechanical, electrical, hydraulic, pneumatic, fuel, cooling, transmission, suspension, braking, and electronic control system issues
. - Maintain accurate
documentation, service records, and reports
. - Lead, guide, and coordinate with
technicians
to ensure timely and effective service delivery. - Assess breakdowns or complaints, analyze root causes, and provide
reliable solutions
. - Communicate effectively with customers to explain findings, solutions, and preventive measures.
- Coordinate with internal teams to ensure
after-sales support and warranty handling
. - Build and maintain
positive long-term client relationships
through excellent customer service. - Ensure customer complaints are handled
promptly and professionally
. - Support the sales team with
technical expertise
when required.
Requirements:
- Diploma in
Mechanical/Automotive Engineering (DAE)
or equivalent. - Minimum
5 years of experience
in the automotive industry. - Strong knowledge of
vehicle systems
(mechanical, electrical, hydraulic, pneumatic, fuel, electronic, suspension, braking, etc.). - Proven ability to
coordinate and supervise technicians
. - Excellent
problem-solving and analytical skills
. - Strong skills in
documentation, reporting, and customer service
. - Ability to build
trusting client relationships
.
-
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