After Sales Service Officer

6 days ago

Karachi, Sindh, Pakistan K - Fashion Ecommerce Full time 330,000 - 660,000 per year

Job Summary:

We are looking for a proactive and customer-focused After Sales Support & Service officer to join our team. In this role, you will be the first point of contact for customers after a sale is made, ensuring timely resolution of complaints, coordination of service calls, and maintaining long-term customer satisfaction.

Key Responsibilities:

  • Handle customer inquiries, complaints, and service requests via phone, email, or in person.
  • Coordinate with technical teams or service providers to ensure prompt resolution.
  • Maintain accurate records of all after-sales service requests and actions taken.
  • Follow up with customers to ensure issues are resolved and satisfaction is achieved.
  • Provide feedback to the sales, quality, and production teams on recurring issues.
  • Assist in warranty claims and documentation processing.
  • Maintain a professional and empathetic tone in all interactions.

Requirements:

  • Bachelor's degree or relevant diploma.
  • 1–3 years of experience in customer service or after-sales support (preferred).
  • Strong communication and interpersonal skills.
  • Problem-solving mindset and ability to handle pressure.
  • Familiarity with CRM systems or service request management tools is a plus.

Job Type: Full-time

Pay: Rs45, Rs55,000.00 per month

Application Question(s):

  • Are you able to commute to DHA Karachi?
  • Expected Salary & Joining time?

Experience:

  • After Sales Service: 2 years (Required)
  • Sanitary & Fittings: 1 year (Preferred)

Work Location: In person

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