Operations Associate

About the Role:

The Menu Specialist plays a critical role in ensuring that restaurant menus are efficiently engineered, structured, and uploaded across multiple platforms, including POS (Point of Sale), online ordering systems, and kiosks. This role is responsible for accurately translating client-provided menus into functional, organized, and optimized formats within our software systems. In addition to menu configuration, the Menu Specialist is also focused on building scalable automation processes to accelerate menu building, improve consistency, and reduce manual input. This involves close collaboration with the product and engineering teams to conceptualize, test, and roll out new tools and features that automate core aspects of menu creation and updates.

What will be your responsibilities?

Menu Engineering & Structuring

• Collaborate with restaurant clients to accurately translate their menu items into our POS, online ordering systems, and kiosks.

• Ensure menu categories, items, pricing, modifiers, and options are structured logically and intuitively for ease of use and operational efficiency.

Menu Uploading & Configuration

• Upload and configure restaurant-provided menus across various platforms, ensuring all elements are accurately displayed, formatted, and functional.

• Maintain consistency across all digital interfaces (POS, web, kiosk, mobile). Menu Testing & Quality Assurance

• Test menu configurations across platforms to ensure seamless user experiences.

• Identify and troubleshoot any issues related to display, pricing, modifiers, or functionality.

Internal/External Support & Training

• Provide training and support to internal teams and clients on managing and updating digital menus.

• Serve as a subject-matter expert on menu configuration best practices.

Collaboration with Development Teams

• Partner with product, design, and engineering teams to address technical issues and suggest improvements based on real-world use cases.

• Provide structured feedback on new features and participate in testing phases.

Automation & Process Optimization

• Contribute to building and refining automation tools that streamline menu creation and mapping.

• Identify repetitive tasks in the menu-building workflow and propose tech-enabled solutions to reduce manual work.

• Conduct research and testing to help implement AI-driven features to accelerate and standardise menu setup (across different restaurant types).

• Support internal pilots to evaluate the effectiveness of new automation workflows and provide insights for improvement.

Data Management

• Ensure all menu data is accurate, structured, and regularly updated to reflect any client changes (items, prices, availability, etc.).

• Perform regular audits to maintain data integrity across all platforms.

Documentation & Reporting

• Maintain clear documentation of menu setups, changes, client preferences, and system configurations.

• Provide reports and updates to internal stakeholders and clients as required.

What are we looking for, and what does it require to be the right fit for this role?

We are looking for a highly motivated individual who is passionate about food, technology, and innovation. You will be joining a team that values agility, continuous learning, and fostering an environment of teaching and improvement.

An ideal candidate will have the following qualities and experience:

1. Strong communication skills in English, including formal, conversational, and colloquial language.

2. Deep understanding of the food industry, menus, and recipes.

3. Familiarity with working with large datasets and ensuring data integrity.

4. Experience with unit conversions and food-related calculations (ingredient quantities, nutritional data, etc.).

5. Basic knowledge of Microsoft Excel.

6. A passion for technology and a strong desire to help automate manual processes.

Required Experience and Educational Background:

1. A background in culinary arts, ideally from a recognised culinary school.

2. At least 1-2 years of professional experience in menu and recipe creation or food technology (preferred).

3. A deep understanding of food, recipe development, and how to optimize menus for restaurant success (preferred).

Why Join AIO?

Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges (post COVID-19) faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.

We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.

We are laser focused to become a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world class silicon valley funded stealth mode startup.