E-Commerce Officer

1 week ago

Karachi, Sindh, Pakistan Pakitex Board (Pvt) Ltd Full time 7,200,000 per year

Key Responsibilities

  • Handle customer communication across all touchpoints (Meta platforms, WhatsApp, Email, Website chat).
  • Manage order confirmations through calls, chats, and emails.
  • Process customer orders including CN booking and maintain accurate records.
  • Coordinate with MTW fulfilment team to ensure timely dispatch and delivery of orders.
  • Address and resolve customer queries, complaints, and after-sales issues promptly and professionally.
  • Track and follow up on shipments, ensuring customers are updated proactively.
  • Maintain customer satisfaction standards and contribute to improved service quality.
  • Support the e-commerce team in day-to-day operations where required.
  • Social Media story creation, broadcast messages.

Job Type: Full-time

Pay: Rs60, Rs70,000.00 per month

Experience:

  • E-Commerce: 5 years (Required)

Work Location: In person

Application Deadline: 05/09/2025

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