IT Support Officer

4 days ago

Karachi, Sindh, Pakistan Mamji Hospital Full time 400,000 - 1,200,000 per year

Job Title: IT Support Officer

Location: Mamji Hospital, Karachi

Job Type: Full-Time

Department: Information Technology (IT)

Job Responsibilities:

  • Provide first-level technical support to hospital staff for hardware, software, network, and system-related issues.
  • Install, configure, and maintain computer systems, printers, and hospital management software.
  • Monitor network performance and ensure reliable internet connectivity and data backup.
  • Maintain and troubleshoot servers, biometric devices, CCTV systems, and other IT equipment.
  • Manage user accounts, passwords, and access permissions in coordination with system administrators.
  • Document technical issues and solutions, and escalate complex problems when necessary.
  • Ensure data security protocols are followed and assist in IT audits or compliance checks.
  • Provide support during software upgrades, system integrations, or hospital-wide digital initiatives.

Qualifications and Skills:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1–3 years of experience in an IT support role (experience in healthcare or hospital settings is a plus).
  • Strong knowledge of Windows OS, MS Office, networking, and IT troubleshooting.
  • Familiarity with hospital management systems (HMS) and basic server management preferred.
  • Good communication skills and the ability to work under pressure.
  • Strong problem-solving skills and a service-oriented mindset.

Job Type: Full-time

Work Location: In person

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