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Data Dialer VoIP Specialist
2 weeks ago
Translation Empire is seeking a motivated and detail-oriented Data Dialer & VOIP (Admin) Specialist to join our dynamic team and provide essential VOIP and Dialer system support. This role focuses on managing and maintaining our VOIP infrastructure and data dialer systems, ensuring seamless communication operations, and troubleshooting technical issues as they arise.
Key Responsibilities:
- Provide daily VOIP support and troubleshooting, including responding to user queries, diagnosing technical issues, and resolving service interruptions.
- Monitor and maintain VOIP infrastructure to ensure high performance, uptime, and system reliability.
- Administer and optimize data dialer systems, including configuration, campaign setup, and list management for maximum efficiency.
- Manage and maintain ViciDial settings, including user accounts, dialer campaigns, and system configurations.
- Identify and resolve VOIP and network-related issues quickly to minimize operational disruptions.
- Perform routine system maintenance, updates, and patches to keep VOIP and dialer systems secure and up to date.
- Track and document technical issues and resolutions, including maintaining detailed logs of system changes and updates.
- Analyze dialer performance reports to support campaign optimization and improve call center efficiency.
- Collaborate with internal teams (IT, operations, management) to ensure seamless integration of VOIP systems with other business tools.
- Provide training and support to internal users on the effective use of VOIP and dialer systems.
- Assist in implementing best practices for VOIP and dialer system management to ensure scalability and efficiency.
Requirements:
Qualification and Experience:
- 6-12 months of hands-on experience supporting VOIP systems and/or data dialers (administrative or technical support role).
- Basic understanding of VOIP technologies, including Asterisk servers and ViciDial administration.
- Strong troubleshooting and problem-solving skills, with the ability to resolve technical issues efficiently.
- Excellent communication skills (both verbal and written), with the ability to explain technical issues clearly to non-technical team members.
- High attention to detail and strong organizational skills, able to manage multiple tasks under pressure.
- Willingness to learn and adapt to new systems and technologies as the company grow
- Basic experience with VOIP platforms such as Asterisk, FreePBX, or similar systems.
- Knowledge of networking concepts, including IP addressing, firewalls, and routing.
- Familiarity with CRM and dialer systems, particularly ViciDial.
Work mode:
Work from Office.
Location:
Sector F Dha 1 Rwp
Salary:
Market Competitive.
