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Customer Success Specialist
2 weeks ago
Role Overview:
As a Customer Success Specialist (VoIP Solutions Consultant), you'll lead camera-facing demonstrations of our technology products to C-level executives, business owners, and IT decision-makers. Beyond demos, you'll ensure client satisfaction by providing post-demo support and building lasting relationships to convert leads into loyal clients.
Responsibilities:
- Conduct live virtual and in-person demos to showcase features like VoIP calling, video conferencing, CRM integrations, and advanced call management.
- Engage with CEOs, business owners, and IT leaders, tailoring presentations to their unique business challenges and goals and build strong, long-term client relationships with decision-makers and key stakeholders.
- Confidently answer technical and business-related questions during demos, positioning us as a trusted partner.
- Provide post-demo follow-up support, addressing client questions and facilitating smooth onboarding with the sales team.
- Collaborate with sales and technical teams to qualify leads and ensure smooth onboarding and customer satisfaction.
- Manage sales cycle from DEMO to proposal, negotiation, and closing and keep accurate records of sales activities and client interactions in the CRM.
- Stay updated on product developments, competitors, and industry trends to position 3CX effectively.
- Contribute to refining demo content and customer success processes to maximize impact.
Qualifications
- 4+ years in B2B sales, customer success, or technical demo roles, ideally in telecom, SaaS, or Unified Communications.
- Exceptional on-camera presence and verbal communication skills, with a professional and approachable demeanor; female candidates preferred.
- Familiarity with VoIP, PBX, or UC platforms (training will be provided).
- Strong ability to translate technical features into compelling business value for non-technical audiences.
- Proven skills in building rapport with senior executives and handling objections gracefully.
- Excellent organizational skills to manage demo schedules and client follow-ups.
Shift: Evening/Night
Salary: Market Competitive
Location: DHA Phase 2 Ext, Karachi.
Job Type: Full-time
Application Question(s):
- Are you available in the evening and night shift?
- How many years of experience do you have with the same role?
- Do you speak English fluently?
Education:
- Bachelor's (Preferred)
Work Location: In person