Customer Service Representative

2 weeks ago

Lahore, Punjab, Pakistan Outsource Tel Full time 900,000 - 1,200,000 per year

About the Role

We're looking for a friendly, resourceful, and solution-oriented
Customer Service Representative
to join our growing team. You'll be the go-to person when our customers need help - whether it's troubleshooting an issue, learning how to use a feature, or finding the right resources.

This role is all about
clear communication, problem-solving, and empathy
. You'll handle support tickets, live chats, and occasional training sessions, making sure every customer feels heard, understood, and confident using our products.

If you love solving puzzles, thrive on helping people succeed, and can keep calm when others are stressed - this could be your next great fit.

What You'll Do

  • Respond to customer inquiries via email, chat, and occasional calls with speed, clarity, and professionalism.
  • Troubleshoot technical issues, escalating to our product or engineering teams when needed.
  • Guide customers through features, settings, and best practices so they get the most from our product.
  • Keep detailed records of interactions and resolutions in our support system.
  • Spot recurring issues and share feedback with the product team to help improve the platform.
  • Create and update help articles, FAQs, and training materials to make support more scalable.
  • Act as a friendly, trusted partner - not just a "help desk."

What We're Looking For

  • 1–2 years of experience in a customer support or help desk role (SaaS experience preferred).
  • Strong written and verbal communication skills - you explain things simply and clearly.
  • Patient, empathetic, and able to stay professional under pressure.
  • Highly organized with great follow-through - you don't leave customers hanging.
  • Comfortable using support and CRM tools like Intercom, Zendesk, or HubSpot.
  • Tech-savvy and quick to learn new systems and features.
  • Enjoy working in a fast-paced, startup environment where priorities can shift quickly.

Bonus Points For

  • Experience with auto/truck repair software or working with small business customers.
  • Familiarity with ticketing systems, live chat, or customer knowledge base tools.

Why Join Us?

We're not just building software - we're helping small businesses thrive. As a
Customer Service Representative
, you'll be on the front lines, making sure every customer has the smoothest, most helpful experience possible. You'll work with a collaborative, passionate team, use modern tools, and be part of a fast-growing company shaping the future of repair shop technology.

  • Customer Service Representative

    4 days ago

    Lahore, Punjab, Pakistan SMB (Private) Limited Full time 300,000 - 600,000 per year

    Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Customer Service Representative, located in Lahore. The Customer Service Representative will be responsible for managing customer inquiries, addressing customer needs and resolving issues. They will work to ensure customer satisfaction, support...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Celythic Full time 300,000 - 600,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Customer Service Representative located in Punjab, Pakistan. The Customer Service Representative will be responsible for managing customer interactions, providing support, ensuring customer satisfaction, and enhancing the overall customer experience....

  • Customer Service Representative

    6 days ago

    Lahore, Punjab, Pakistan Hawk Revenue Group Pakistan Full time 400,000 - 600,000 per year

    Role DescriptionThis is a full-time on-site role as a Customer Service Representative at Hawk Revenue Group Pakistan in Lahore. As a Customer Service Representative, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience. Your tasks will include resolving customer...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan TLT Dispatch services Full time 660,000 - 1,140,000 per year

    Company DescriptionTLT Dispatch Services is a consulting company based in Lahore District. It offers professional services and BPO solutions to the Corporate Travel Management Landscape.Role DescriptionThis is a full-time, on-site role as a customer service representative at TLT Dispatch Services. The Representative will be responsible for handling customer...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan HAWK INTERNATIONAL Full time 250,000 - 500,000 per year

    Company DescriptionFor more than 15 years, Hawk International has been designing timepieces and accessories that symbolize quality, craftsmanship, and exceptional value. Our products evoke self-expression and instill confidence. We prioritize providing products that not only meet but exceed our customers' expectations. Hawk International is dedicated to...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan KS HRBC (SMC-Private) Limited Full time 50,000 - 110,000 per year

    Company Description:KS HRBC (SMC-Private) Limited is dedicated to providing the best talented resources to our clients by using innovative tools and methods. We align your company culture with creative solutions to make your organization a competent employer of choice. Our services include business solutions, addressing business challenges, and providing...

  • Customer Service Representative

    2 days ago

    Lahore, Punjab, Pakistan Double Shot Full time 1,200,000 - 2,400,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Customer Service Representative located in Lahore. The Customer Service Representative will be responsible for addressing customer inquiries, resolving customer issues, ensuring customer satisfaction, and providing a positive customer experience....

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan International Counselling Centre (ICC) Full time 400,000 - 600,000 per year

    Company DescriptionInternational Counselling Centre (ICC) is a career counseling agency dedicated to assisting students who aspire to study abroad. Our expertise and guidance enable students to get accepted into the finest universities worldwide.Role DescriptionThis is a full-time, on-site role for a Customer Service Representative located in Lahore. The...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Wise Code Studio Full time 210,000 - 900,000 per year

    Company DescriptionWise Code Studio is a growing technology company that values innovation, collaboration, and delivering high-quality solutions. We are committed to creating an environment where our team can thrive, grow professionally, and contribute meaningfully to our success.Role DescriptionThis is a full-time on-site role for a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan YSF Enterprises Full time 300,000 - 600,000 per year

    Job descriptionJob Title: Customer Service RepresentativeLocation: YSF Enterprises, nawab Town LahoreEmployment Type:Full-Time / Part-Time (On-Site)Job Timings: 6 PM to 3 AMRole DescriptionYSF Enterprises is seeking a dedicated and customer-focused Customer Service Representative to join our on-site team in Lahore. This full-time role involves directly...