Branch Manager

3 days ago

Lahore, Punjab, Pakistan Tibbi Pvt LTD Full time 104,000 - 130,878 per year

About Us

Aesthetics Lab by Tibbi is a leading name in the aesthetics and wellness industry, committed to delivering premium quality skincare and cosmetic treatments in a professional and customer-centric environment. We are growing and seeking a dynamic, experienced, and proactive Branch Manager to lead one of our branches.

Key Responsibilities – Branch Manager

Aesthetics Lab by Tibbi

1. Clinic Operations & Service Flow

  • Ensure smooth day-to-day operations of the aesthetic clinic
  • Oversee front desk, appointment flow, cleanliness, and patient experience
  • Ensure treatment rooms, machines, and supplies are well-maintained and ready

2. Team Leadership & Performance

  • Lead and supervise the team including aestheticians, doctors, and front desk staff
  • Set performance goals and conduct regular evaluations
  • Support staff with training, development, and motivation

3. Client Experience & Satisfaction

  • Maintain a high standard of client care, from consultation to post-treatment
  • Handle client concerns or complaints professionally and empathetically
  • Ensure all team members follow hospitality and care protocols

4. Sales Growth & Target Achievement

  • Monitor and achieve monthly sales targets for treatments and skincare products
  • Guide team on upselling and cross-selling based on client needs
  • Implement campaigns and offers to drive business

5. Compliance & Protocol Management

  • Ensure adherence to clinical hygiene, health & safety standards
  • Monitor compliance with company SOPs, policies, and documentation
  • Assist in internal audits and quality checks as per company protocols

6. Coordination & Scheduling

  • Manage staff schedules, shift rotations, and leave planning
  • Coordinate with HR, Marketing, and Inventory for smooth operations
  • Ensure client appointments are well-organized and clinic is adequately staffed

Requirements

  • Proven experience (2+ years) in a supervisory or managerial role, preferably in the beauty/aesthetic/healthcare sector
  • Strong leadership, decision-making, and interpersonal skills
  • Customer-focused mindset with the ability to multitask
  • Bachelor's degree in Business Administration or related field (preferred)
  • Proficiency in MS Office and familiarity with POS systems

Job Type: Full-time

Work Location: In person

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