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Night Support Engineer

2 weeks ago

Islamabad, Islamabad, Pakistan DPL Full time $90,000 - $120,000 per year

DPL's Rebel gang is expanding We are looking for a talented
Night
Support Engineer
to join our team. In this role, you'll be responsible for investigating, reproducing, and resolving complex technical issues that impact our customers, ensuring smooth operation of our production systems, and collaborating closely with cross-functional teams.

Key Responsibilities:

  • Ensure production systems are running smoothly and performing optimally.
  • Collaborate with the Customer Support team to troubleshoot and resolve reported issues or bugs.
  • Work with development teams to identify, document, and remediate frequently occurring issues.
  • Respond to user support queries promptly and professionally.
  • Monitor system health and proactively identify potential risks or performance bottlenecks.
  • Recommend and implement system improvements where necessary.
  • Participate in knowledge-sharing sessions with developers and other stakeholders.
  • Cooperate with various departments to resolve issues reported by the Customer Support team.
  • Review and analyze incidents to identify patterns and recurring problems.
  • Suggest process and procedural enhancements to improve support efficiency and system stability.
  • Continuously learn to stay current with product releases, technological changes, and best practices.

Requirements:

3-4 years of professional experience with .NET Core and Angular development.

Technical Skills:

  • Proficient in
    C# with .NET Core
    .
  • Strong understanding of
    Object-Oriented Programming (OOP)
    principles.
  • Experience in developing and maintaining
    Web APIs
    .
  • Familiarity with
    Identity Framework
    for authentication and authorization.
  • Hands-on experience with ORM tools like
    Dapper
    and
    Entity Framework
    .
  • Expertise in
    C# API development
    for integration with UI and external services.
  • Front-end experience with
    Angular 18.
  • Experience with
    AWS
    cloud services and debugging.
  • Familiarity with
    DevOps practices
    or version control systems like
    Git
    .
  • Experience with real-time communication technologies such as
    SignalR
    or
    Firebase
    .
  • Good communication and a proactive approach.