Senior IT Support Engineer

4 days ago

Islamabad, Islamabad, Pakistan Inter Prompt Global Full time 70,000 - 120,000 per year

Responsibilities:

  • Provide first- and second-line remote technical support for desktops, laptops, printers, mobile devices, and network connectivity to Field Engineers and end-users.
  • Diagnose, troubleshoot, and resolve hardware, software, and network-related issues with Field Engineers to ensure minimal downtime and seamless operations.
  • Guide on-site technicians through step-by-step troubleshooting, hardware replacement, and configuration tasks.
  • Receive and analyze log files to identify root causes and create detailed action plans for resolution.
  • Assist in the installation, configuration, and maintenance of operating systems, applications, and security updates to keep systems secure and up to date.
  • Manage user accounts, access permissions, and system security controls to safeguard data and maintain compliance.
  • Support IT infrastructure, including servers, cloud platforms, and VPN connectivity, ensuring reliable performance and availability.
  • Document incidents, resolutions, and technical procedures to build a robust knowledge base for the team.
  • Prepare Root Cause Analysis (RCA) reports for recurring or critical issues.
  • Provide feedback and escalate unresolved issues to internal teams or vendors for further investigation.
  • Train and mentor engineers on troubleshooting techniques, tools, and best practices to enhance team capabilities.
  • Share knowledge and updates on emerging technologies, tools, and company processes.
  • Coordinate and oversee project tasks, ensuring alignment with timelines, deliverables, and client expectations.
  • Collaborate with on-site teams, technical teams, clients, and vendors to support successful project outcomes.
  • Maintain strong, professional, and positive relationships with clients by providing timely updates and clear communication.
  • Prioritize and manage multiple open tickets and tasks, ensuring efficient issue handling and resolution.

Mandatory Requirements:

  • Bachelor's degree in computer engineering, Networking, Telecommunication or relevant degree from a reputed university or institute
  • 2 to 3 years of experience of working in a similar role
  • Strong technical skills network, system and problem-solving abilities
  • Excellent communication skills

Preferred Requirements:

  • Certifications/ Training like CCNA, MCP, MCSA are a plus.
  • Experience with servers, cloud, or virtualization.
  • Knowledge of firewalls, VPNs, and Security basics.
  • Familiarity with ticketing systems is a plus.
  • Strong documentation

Job Type: Full-time

Work Location: In person

  • IT Support Engineer

    3 days ago

    Islamabad, Islamabad, Pakistan ITCS (IT Consulting and Services) Full time

    We are seeking a diligent and customer-focused IT Support Engineer to join our team. The IT Support Engineer will be responsible for diagnosing and resolving technical issues, providing timely customer support, and ensuring the smooth operation of our IT systems. If you excel in problem-solving and have a passion for technology, we'd like to meet...

  • Senior Network Engineer

    5 days ago

    Islamabad, Islamabad, Pakistan Grab IT Solutions Full time $90,000 - $120,000 per year

    We're Hiring: Senior Network Engineers (3–5 Positions) Location: Grab IT Solutions, Business District, Phase 8, Islamabad Job Type: Onsite Salary Package: NegotiableKey Responsibilities:Deploy, configure, and troubleshoot wireless Access Points (APs) using Ekahau and vendor-specific platforms.Perform wireless coverage analysis and resolve Wi-Fi...

  • Technical Support Engineer

    4 days ago

    Islamabad, Islamabad, Pakistan Ahdus Technology Full time

    Technical Support Engineer (German-Speaking)Join to apply for the Technical Support Engineer (German-Speaking) role at Ähdus Technology GmbHTechnical Support Engineer (German-Speaking)2 weeks ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer (German-Speaking) role at Ähdus Technology GmbHJob Title: Technical Support...

  • Technical Support Engineer

    21 hours ago

    Islamabad, Islamabad, Pakistan Exordium Networks Full time

    Job Description: Job Description:Exordium Networks is a leading provider of technology solutions and services in the Information Technology and Services industry. We specialize in delivering customized solutions for senior living communities, ensuring they have access to state-of-the-art technology. We are currently seeking a dedicated Night Technical...

  • Senior Full-Stack Developer

    2 weeks ago

    Islamabad, Islamabad, Pakistan IT Pixelz Full time

    Senior Full-Stack Developer (Angular + Python/Django) | On-site IslamabadSenior Full-Stack Developer (Angular + Python/Django) | On-site IslamabadLocation: Bahria Town Phase 7, Islamabad (On-site, Evening/Night Shift 5 PM – 2 AM)Employment Type: Full-timeAbout the RoleCompany: IT PixelzLocation: Bahria Town Phase 7, Islamabad (On-site, Evening/Night Shift...

  • DevOps Engineer

    5 days ago

    Islamabad, Islamabad, Pakistan Synergy-IT Pakistan Full time 900,000 - 1,200,000 per year

    About Us:Synergy-IT is a software development company based in Islamabad, specializing in IT offshoring, team extension services, and management consulting. We have a strong base of clients in Scandinavia, belonging to a diverse range of industries such as publishing, distribution, education, recruitment, and others.At Synergy-IT, we have a very strong value...

  • Senior IT Support Engineer

    5 days ago

    Islamabad, Islamabad, Pakistan Creative Networks Full time $75,000 - $180,000 per year

    About UsCreative Networks is an established and long-standing MSP.Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a relaxed working environment, and friendly, people-focused culture.Job DescriptionWe are looking for a Support Engineer who has experience working in an MSP and IT...

  • Senior Software Engineer

    4 days ago

    Islamabad, Islamabad, Pakistan Global Rescue Full time

    Senior Software Engineer - Java Full Stack DeveloperJoin to apply for the Senior Software Engineer - Java Full Stack Developer role at Global RescueContinue with Google Continue with GoogleSenior Software Engineer - Java Full Stack DeveloperJoin to apply for the Senior Software Engineer - Java Full Stack Developer role at Global RescueBrief DescriptionGlobal...

  • Senior Data Engineer

    5 days ago

    Islamabad, Islamabad, Pakistan Advanced Datalytics Full time 900,000 - 1,200,000 per year

    Company DescriptionDelivering Customized Software Solutions offers expertise in Staff Augmentation, Dedicated Teams, and Project Outsourcing. We also provide comprehensive digital marketing services, including SEO and campaign management. Our team works diligently to tailor solutions to meet the unique needs of our clients. Join us to contribute to...

  • Senior ETL Data Engineer

    2 weeks ago

    Islamabad, Islamabad, Pakistan NorthBay - Pakistan Full time

    2 months ago Be among the first 25 applicantsJob Title: Senior ETL Data Engineer (Ab Initio / Informatica)Experience: 4+ YearsLocation: Lahore / Karachi / Islamabad (Hybrid)Job Type: Full-TimeAbout The RoleWe are looking for a highly skilled Senior ETL Data Engineer (Ab Initio / Informatica) with strong experience in building robust data pipelines, working...