Digital Contact Center

2 days ago


Karachi, Sindh, Pakistan ASK Development Full time 444,000 - 540,000 per year

A telecom company required Live chat officer

who will deal

Key Responsibilities:

  • Respond promptly and professionally to customer queries via live chat.
  • Provide accurate information regarding products, services, pricing, and policies.
  • Troubleshoot basic technical issues or guide customers through processes.
  • Escalate complex queries to appropriate departments while ensuring smooth follow-up.
  • Maintain chat records, ticket logs, and feedback for service quality improvement.
  • Meet daily KPIs (response time, resolution time, customer satisfaction score).
  • Identify customer needs and assist in upselling or cross-selling products where appropriate.
  • Follow communication scripts, guidelines, and procedures effectively.
  • Maintain up-to-date knowledge of company offerings, updates, and promotions.

Qualification: Intermediate, Graduation

Location: Karachi

Job Type: Full-time

Pay: Rs37, Rs45,000.00 per month

Education:

  • Intermediate (Required)

Location:

  • Karachi (Required)

Work Location: In person



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