Service Delivery Executive

14 hours ago

Multan, Punjab, Pakistan Redex IT Limited Full time 360,000 - 600,000 per year

Job Summary

The candidate will be responsible foricket resolution, timely reporting, protocol compliance, engineer recruitment, and resource allocation, maintaining high standards in customer satisfaction and field efficiency.

Key Responsibilities

Efficiently resolve service tickets within the first day of assignment.

Complete monthly updates on new systems or technologies.

Support the recruitment of engineers required for service delivery as needed.

Assign engineers with the appropriate skill sets to service tickets.

Reduce onsite time spent per service by improving pre-visit diagnostics.

Submit field reports promptly after task completion.

Maintain punctuality and commitment to designated service locations

Adhere to company protocols and safety standards on-site.

Ensure positive customer feedback after each service.

Qualification

A Bachelor's/Master's degree in a related field is required.

ExperienceMinimum of 1-2 years in IT service delivery or a similar role.

Skills

Strong communication and interpersonal skills.

Technical proficiency with the ability to stay updated on new systems and technologies.

Excellent organizational and time-management abilities.

Job Type: Full-time

Pay: Rs30, Rs50,000.00 per month

Work Location: In person

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