Job Title: International Call Center Representative with Sales Opportunities

7 hours ago

Karachi GulistanEJouhar Kp, Pakistan ABS INTERNATIONAL Full time 600,000 - 720,000 per year

Location: Gulshan-e-Iqbal, Karachi

Job Type: Full-time Immediate Openings

Base Salary: PKR 45,000 - PKR 50,000 per month + Performance Incentives

Schedule: Monday to Saturday (Sunday Off)

Shift Options:

  • 6:00 PM - 2:00 AM PKT
  • 8:00 PM - 4:00 AM PKT

Position Overview:

ABS International seeks communicative professionals for international customer engagement roles with sales growth opportunities. Join our Karachi center as a Customer Support and Sales Representative serving global clients through our 2025 expansion initiative. We provide competitive compensation packages, clear career advancement pathways, and comprehensive skills development in the growing international BPO sector. This position is designed for professionals seeking to build customer service expertise with sales skills in a supportive team environment.

Key Responsibilities:

  • Manage end-to-end customer solutions through direct phone support for international accounts
  • Develop customer relationships to enhance retention and satisfaction metrics
  • Identify sales opportunities through strategic cross-selling and up-selling during service interactions
  • Achieve and exceed performance metrics for both service quality and sales targets
  • Collaborate with team members to implement effective solution strategies
  • Develop comprehensive product knowledge to deliver exceptional service experiences

Requirements:

  • 1+ years of international customer service experience (BPO/call center background preferred)
  • Professional English communication skills (verbal and written) at C1 level or equivalent
  • Demonstrated ability to resolve customer issues effectively and efficiently
  • Availability for night shift schedules (multiple options available)
  • Sales aptitude and willingness to learn sales techniques
  • Strong problem-solving, multitasking, and communication abilities

Compensation & Benefits:

  • Base Salary: PKR 45,000 - PKR 50,000 per month
  • Performance Bonuses: PKR 18,000 - PKR 25,000+ monthly based on achievable metrics
  • Total Typical Monthly Earnings: PKR 68,000 - PKR 75,000 (based on performance)
  • Attendance Incentive: Additional PKR 3,000 monthly punctuality bonus
  • Financial Wellness: Salary advance program for emergency needs

Why Join Our Team:

  • Career Growth Path: 75% of leadership roles filled internally through promotion program
  • Professional Development: Monthly training sessions in customer service and sales techniques
  • Supportive Environment: Modern facility with focus on employee well-being and team collaboration
  • Global Experience: Build international business and sales skills valued across industries
  • Performance Culture: Regular recognition programs for top performers in service and sales

Job Type: Full-time

Pay: Rs40, Rs60,000.00 per month

Work Location: In person

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