International Customer Support Representative

4 days ago

Karachi GulistanEJouhar Kp, Pakistan ABS INTERNATIONAL Full time 480,000 - 780,000 per year

Location: Gulistan-e-Johar, Karachi (On-Site)

Employment Type: Full-time

Base Salary: PKR 40,000 - PKR 45,000 per month + Performance Bonuses

Total Earnings Potential: PKR 63,000 - PKR 78,000 monthly

Work Schedule: Monday to Saturday

  • Shift Option 1: 6:00 PM - 2:00 AM PKT
  • Shift Option 2: 10:00 PM - 6:00 AM PKT

Position Overview

ABS International is hiring a Customer Service Representative for international night shift operations. Provide exceptional support to global clients while advancing your career at our Karachi facility. This role includes comprehensive training, performance-based rewards, and professional growth opportunities in international customer service.

Primary Duties

  • Handle customer inquiries through phone, email, and live chat platforms
  • Establish and maintain strong relationships with international clients
  • Support customer retention through product promotion
  • Work with internal teams to resolve customer issues efficiently
  • Keep accurate customer records and interaction documentation

Qualifications

  • Minimum 1 year of international customer service experience
  • Exceptional English communication skills (verbal and written, C1 level)
  • Demonstrated ability to address complex customer concerns
  • Availability for night shift work (both schedule options)
  • Call center or BPO experience preferred
  • Strong analytical and multitasking capabilities

Compensation Package

  • Monthly Base Pay: PKR 40,000 - PKR 45,000
  • Performance Bonuses: PKR 20,000 - PKR 30,000+ monthly
  • Attendance Incentive: PKR 3,000 monthly
  • Daily Performance Rewards
  • Complete Health Insurance Coverage
  • On-Demand Salary Access
  • Sponsored Certification Programs

Company Advantages

  • Industry-competitive earnings package
  • Career progression in global customer operations
  • Professional skills development opportunities
  • Supportive workplace culture
  • Comprehensive benefits package
  • Stable night shift schedule with advancement potential

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Work Location: In person

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