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International Customer Support Representative
2 weeks ago
Location: Karachi, Pakistan (On-Site) - Gulshan-e-Iqbal Block 13C
Job Type: Full-time
Salary: PKR 40,000 - PKR 45,000 per month + Performance Incentives
Total Compensation: PKR 63,000 - PKR 78,000 per month
Schedule: Monday to Saturday
- Option 1: 6:00 PM - 2:00 AM PKT
- Option 2: 10:00 PM - 6:00 AM PKT
Job Summary
ABS International seeks a skilled Customer Support Representative for international night shift operations. Deliver exceptional service to global clients while developing your career in customer experience at our Karachi facility. This role offers comprehensive training, performance-based incentives, and growth opportunities in international customer support. Ideal for professionals with BPO or call center experience seeking career advancement .
Key Responsibilities
- Manage customer inquiries across phone, email, and live chat channels for international clients .
- Build and maintain strong relationships to enhance customer retention and satisfaction .
- Promote company products and services to global audiences .
- Collaborate with internal teams to resolve complex customer issues efficiently .
- Maintain accurate customer records and interaction logs in CRM systems .
Requirements
- 1+ years of international customer support experience (BPO or call center background preferred) .
- Fluent English communication skills, both verbal and written (C1 level or equivalent) .
- Proven ability to resolve complex customer issues effectively .
- Availability for night shift schedules (6:00 PM - 2:00 AM or 10:00 PM - 6:00 AM PKT) .
- Strong problem-solving, multitasking, and communication skills .
- Proficiency in CRM software (e.g., Salesforce or Zendesk) is advantageous .
Compensation & Benefits
- Base Salary: PKR 40,000 - PKR 45,000 per month .
- Performance Incentives: PKR 20,000 - PKR 30,000+ monthly .
- Punctuality Allowance: PKR 3,000 per month .
- Daily Performance-Based Rewards .
- Medical Insurance: Comprehensive coverage .
- Salary Advance: On-demand access .
- Professional Development: Paid certification programs and skill enhancement workshops .
Why Join ABS International?
- Industry-competitive total compensation package (PKR 63,000 - PKR 78,000 monthly) .
- Career advancement opportunities in global customer operations .
- Professional development and training programs .
- Supportive and secure work environment .
- Stable night shift schedule with growth potential .
Job Type: Full-time
Pay: Rs40, Rs50,000.00 per month
Work Location: In person
