Salesforce Support, Order To Cash

About the Role:

Grade Level (for internal use): 09

What's in it for you:

In this role, you will work with a team of enthusiastic members to support our Salesforce and OTC technical solutions, guiding our business partners & end users with industry best practices, solution design, & creating long-term value for our customers.

The Key Responsibilities Are:

Support S&P Global's critical CRM system for continuous excellence in Commercial Operations.

Collaborate with end users, product owners, and development teams across our Order-to-Cash tools, Salesforce, and Entitlements teams.

As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them. You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology, and improve the quality of processes, programs, or applications for the business area(s).

Engage with stakeholders and understand requirements for issue resolution

Be an active member of a technical support team and manage the resolution of critical incidents

Assist in creating comprehensive technical documents

Effective execution of the Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary

Supervise activities between resources and facilitate smooth workflow for service delivery

Build Knowledge Base articles, Playbooks, and documentation

Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology

Monitor user feedback and areas of concern; Engage with the Scrum team and Product Owner for suggested areas of improvement

Be up to date with current field practices to enhance service standards and delivery

Understand end-to-end solutions and integrations in the overall architecture

Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results

(Basic Qualification)

What we are looking for:

Should have a total Experience of 3+ Years

Should have at least 2 years of experience working with Salesforce and/or on a Technical Support Team in a related field.

Basic understanding of Agile best practices

Good understanding of development environments and testing processes

Good communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions

Bachelor's Degree or Master's Degree in Engineering or equivalent

Excellent team player & interpersonal skills

Experience collaborating with clients on business process enhancements

Preferred Qualification:

Knowledge of Zuora or CPQ, or other OTC Applications will be an added advantage

Knowledge of Salesforce Application will be an added advantage (some combination of Opportunity Management or Quote Management implementation knowledge is a plus)

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

Professional (EEO-2 Job Categories-United States of America), IFTECH Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)

Job ID: 319187

Posted On:

Location: Islamabad, Pakistan