Salesforce Engineer

About Contour

Contour Software

has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

The division

At Gladstone, it's not just what we do — it's why we do it.

We are driven by a mission to inspire our industry to innovate and to harness the power of technology in getting more people, more active, more often. We constantly challenge ourselves — and the industry — to push boundaries, define new standards, and lead the way in technology for leisure and fitness.

Our philosophy is built on three pillars:

• Constantly Challenging: We pioneer new ideas and set the standard for technological excellence.
• Win-Win: We deliver solutions that empower our customers to grow revenue, cut costs, and increase participation.
• Great People: We invest in our team's growth and nurture future leaders.

The position

Reporting to the Chief Technical Officer, the Salesforce Engineer will be responsible for maintaining and enhancing Gladstone's Salesforce platform across Sales Cloud, Service Cloud, and Revenue Cloud. This role is critical in ensuring that our Salesforce ecosystem is reliable, scalable, and optimized for business success.

The Salesforce Engineer will work closely with multiple stakeholders across the business to deliver projects, implement new features, and ensure our CRM supports the company's growth. A core responsibility will be developing and customizing APEX classes and leveraging advanced Salesforce features such as AgentForce and Einstein to deliver automation and intelligence to our processes.

Based in Karachi or Islamabad, this role is highly collaborative and requires exceptional communication skills, particularly in English, to effectively engage with internal teams and external partners.

JOB RESPONSIBILITIES

• Maintain and administer Salesforce environments, ensuring stability, performance, and security.

• Configure and customize Salesforce Sales Cloud, Service Cloud, and Revenue Cloud.

• Develop, test, and deploy APEX classes, triggers, Visualforce pages, and Lightning components.

• Implement and optimize Salesforce features including AgentForce and Einstein AI for enhanced automation, insights, and customer service.

• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.

• Build and maintain documentation, including a Salesforce knowledge base and training materials.

• Support and guide end users, ensuring adoption and best-practice usage of Salesforce tools.

• Identify opportunities to streamline workflows and improve system efficiency.

• Stay current with Salesforce releases, features, and industry best practices, recommending upgrades where beneficial.

JOB QUALIFICATIONS & SKILLS

Core Technical Skills

• Proficiency in Salesforce administration and configuration across Sales Cloud, Service Cloud, and Revenue Cloud.

• Strong development experience with APEX classes, triggers, Lightning Web Components, and customizations.

• Hands-on experience implementing AgentForce and Einstein AI capabilities.

• Understanding of Salesforce security, data management, and integration best practices.

• Knowledge of Salesforce Knowledge Base setup and management.

• Familiarity with Salesforce DevOps practices (e.g., version control, sandboxes, deployment pipelines).

Desirable Skills

• Salesforce certifications (e.g., Platform Developer I/II, Salesforce Administrator, Sales Cloud Consultant).

• Experience with third-party Salesforce integrations (e.g., marketing automation, payment systems).

• Exposure to Agile/Scrum workflows.

• Experience in enterprise environments with multiple stakeholders and competing priorities.

Personal Characteristics

• Exceptional English communication skills — written and verbal — with the ability to present complex ideas clearly.

• Strong problem-solving and analytical mindset.

• Collaborative and approachable, with the ability to work effectively across business and technical teams.

• Highly organized, with strong prioritization and multitasking skills.

• Proactive learner, enthusiastic about innovation and continuous improvement.

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.