Associate Manager
2 weeks ago
Job Description:
* Provide first-level support to end-users, addressing hardware and software issues.
* Assist in troubleshooting and resolving technical problems in a timely manner.
* Collaborate with senior IT professionals to ensure smooth functioning of IT systems.
* Assist in the installation, configuration, and maintenance of hardware and software.
* Perform routine system updates and patches.
* Monitor system performance and escalate issues as needed.
* Maintain accurate and up-to-date documentation of IT systems, processes, and configurations.
* Create user guides and manuals for common IT procedures.
* Provide basic training to end-users on IT tools and applications.
* Assist in conducting workshops or training sessions to enhance IT literacy within the organisation.
* Work closely with other IT team members to ensure seamless communication and collaboration.
* Participate in team meetings and contribute ideas for process improvement.
* Unify, Mikrotik router configuration
Job Specification:
* Bachelor's degree in Information Technology, Computer Science, or related field.
* Basic understanding of IT concepts, hardware, and software.
* Candidate must have experience of 2 to 3 years.
* Strong problem-solving and analytical skills.
* Excellent communication and interpersonal skills.
* Eagerness to learn and adapt to new technologies.
* Certifications (if any) in relevant IT areas would be a plus
Job Type: Full-time
Work Location: In person
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