Customer Service Representative

5 days ago

Rawalpindi, Punjab, Pakistan FOCUS Full time 60,000 - 90,000 per year

Position Overview:

We are currently seeking experienced and dynamic CSR to join our team. In this role, you will be the voice and face of the brand, providing and analysing Customer needs in order to provide support. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer inquiries to ensure customer satisfaction.

Key Requirements:

  • UK-Based Experience: Candidates with prior experience working with UK-based firms are highly desirable.
  • Similar Business Background: Experience in a similar business i.e, The Home-ware industry will be a strong advantage.
  • Exceptional Communication: Excellent verbal and written communication skills are essential.
  • Customer-Centric: A strong focus on customer satisfaction and problem-solving.
  • Adaptability: The ability to adapt to changing situations and a dynamic work environment.
  • Team Player: A collaborative mindset and willingness to work as part of a team.
  • Tech-Savvy: Proficiency in using customer service tools and systems i.e., G suite Microsoft Excel/Gsheets.

Responsibilities:

  • Address customer inquiries, resolve issues, and provide product/service information.
  • Ensure high customer satisfaction and retention rates.
  • Maintain accurate customer records and documentation.
  • Collaborate with the team to improve overall service quality.
  • Keep up-to-date with product knowledge and industry trends.

About Focus:

Join us at Focus IT Services Pvt Ltd. We offer competitive compensation, a positive work environment, and opportunities for professional growth. Apply today with your resume and cover letter, highlighting your customer service skills and expertise.

Salary:
60k - 90k + Performance Based Bonus & Incentives

Timing:
12:45pm - 09:45pm (Mon - Sat)

Location:
Plaza 1, Civic Centre, Bahria Town Ph 4.

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