Customer Service Representative

2 days ago


Rawalpindi, Punjab, Pakistan MM Communications (SMC PVT) LIMITED Full time 150,000 - 250,000 per year

Company Description

MM Communications (SMC PVT) Limited operates as a leading Call Centre based in the heart of Bahria Town Rawalpindi. With a client-centric approach, the company specializes in managing multiple projects tailored for the United Kingdom market. MM Communications boasts a global reach with a diverse team ensuring cultural sensitivity and understanding of the UK market. The company offers a dynamic environment equipped with cutting-edge technology, fostering innovation, collaboration, and professional growth.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Rawalpindi. The Customer Service Representative is responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and maintaining an excellent customer experience. Day-to-day tasks include managing incoming calls, emails, and chat support, resolving customer complaints, and providing accurate information about products and services. The representative will also document and update customer records in the system.

Qualifications

  • Experience in Customer Service, Customer Support, and Customer Satisfaction
  • Skills in providing excellent Customer Experience and Customer Service
  • Strong communication and interpersonal skills
  • Ability to work effectively in a team-oriented environment
  • Proficiency with call center technology and software
  • Ability to handle challenging situations and work under pressure
  • Bachelor's degree or equivalent experience preferred


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