Real Estate Calling, Customer Care
2 weeks ago
Real Estate Calling, Customer Care & Operations Executive (Male Candidate)
1. Communication Skills
- Excellent English-speaking skills
- Clear and professional English accent
- Strong verbal communication for client calling
- Confident, polite, and professional phone etiquette
2. Sales Skills & Experience
- Previous experience in telesales, outbound/inbound calling, or direct sales
- Strong negotiation and convincing skills
- Ability to convert leads and support the sales pipeline
- Must handle all sales steps from start to finish, including follow-up calls, follow-up emails, coordinating with buyers/sellers, and closing the deal successfully
- Target-driven and self-motivated
3. Customer Care Skills
- Experience handling customer queries and resolving issues
- Strong relationship-building and follow-up skills
- Ability to handle complaints professionally
- Calm and patient under pressure
4. Real Estate Knowledge
- Good understanding of real estate operations
- Ability to explain property details clearly
- Familiarity with real estate processes, terms, listings, and documentation
- Experience with the North American (US/Canada) real estate market is a strong plus
- Understanding of MLS systems, listings, leads, and property workflows (preferred)
5. Technical Skills
- Skilled in maintaining client records, call logs, and sales reports
- Good computer proficiency (Google Sheets, Email, AI, etc.)
- Must be a fast learner and able to adopt automation tools and AI systems quickly
6. Writing Skills
- Strong email writing and drafting skills
- Ability to create professional messages, proposals, and reports
- Good grammar and business communication skills
7. Main Responsibilities
- Daily calling to new and existing clients
- Providing property information and answering questions clearly
- Managing the buyer/seller through every step of the sales process
- Sending follow-up emails and making follow-up calls regularly
- Coordinating and pushing the deal until it is fully closed
- Preparing daily performance reports and Excel dashboards
- Coordinating with the sales and operations team
- Completing all assigned tasks on time
8. Experience (Preferred)
- 1–2 years in customer care, telesales, or sales
- Previous experience in North American real estate (major advantage)
- Experience working with real estate agents, teams, or brokerages
9. Education Requirement
- Must be a Graduate
Job Type: Full-time
Work Location: In person
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