Call Center Head – Real Estate Lead Generation

3 hours ago

Karachi, Sindh, Pakistan H&S Real Estate Full time 1,200,000 - 3,600,000 per year

About the Role:

We are seeking a dynamic and experienced Call Center Head to lead and manage our real estate lead generation operations in Pakistan focused on UAE-based clients and property portfolios. The ideal candidate will be responsible for setting up, training, and leading a high-performing telesales and lead generation team to support UAE-based sales operations.

This position requires a leader with exceptional communication, analytical, and operational management skills — capable of aligning call center performance with business growth objectives in the competitive UAE real estate market.

Key Responsibilities:

Leadership & Strategy

  • Lead and oversee the call center team focused on generating qualified leads for UAE real estate projects.
  • Develop and execute strategies to enhance lead conversion rates and client engagement.
  • Set and monitor team KPIs (call targets, conversion ratios, response times, etc.) ensuring alignment with overall business objectives.

Operations Management

  • Establish effective workflows, scripts, and communication standards to ensure consistency in client interactions.
  • Implement and manage CRM systems, call tracking tools, and data reporting dashboards.
  • Coordinate daily operations between the Pakistan call center and UAE sales teams for seamless lead handovers.
  • Monitor call recordings and analyze drop-offs or call quality issues to improve performance.

Performance & Quality Assurance

  • Train, coach, and motivate telesales agents to deliver top-quality customer engagement and achieve sales targets.
  • Maintain compliance with UAE real estate marketing standards, data privacy regulations, and ethical communication practices.
  • Create and implement feedback loops to continuously refine call scripts, lead qualification processes, and customer experience.

Collaboration & Reporting

  • Collaborate with UAE-based marketing, sales, and digital teams to align campaigns and messaging.
  • Provide daily, weekly, and monthly performance reports with actionable insights.
  • Identify emerging market trends and recommend process or strategy adjustments accordingly.

Qualifications & Skills:

  • Bachelor's degree in Business Administration, Marketing, or related field (Master's preferred).
  • 8–10 years of experience in call center management, with at least 3–5 years in real estate lead generation or a closely related sector.
  • Strong understanding of UAE real estate market dynamics and lead nurturing cycles.
  • Proven track record in setting up or scaling telesales/call center operations.
  • Hands-on experience with CRM platforms (Zoho, HubSpot, Salesforce, or similar).
  • Excellent leadership, communication, and analytical skills.
  • Ability to work under pressure and manage high-volume lead flow efficiently.
  • Fluent in English; Arabic or Urdu proficiency is a plus.

Compensation & Benefits:

  • Competitive salary package based on experience.
  • Performance-based bonuses and incentives.
  • Health insurance and professional development programs.
  • Opportunity to work with a leading UAE real estate brand in a high-growth environment.

Reporting To: Head of Sales – UAE / Director of Operations

Job Type: Full-time

Experience:

  • Call Center Management: 3 years (Required)

Language:

  • English Fluently (Required)

Work Location: In person

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