Compliance Officer

4 days ago

Lahore, Punjab, Pakistan VapeMall Full time $60,000 - $80,000 per year

Compliance Officer (Retail & E-Commerce)

Location:
Lahore (On-site)

Reports to:
Director

Employment Type:
Full-time

Role Overview

We're seeking a detail-oriented Compliance Officer to enforce internal controls across our retail branches and Shopify store. You'll run daily inter-department checks, verify POS/"PS"* and sales records, ensure policy adherence, and surface risks and process gaps directly to the Director.

If "PS" means something specific in your setup (e.g., Petty Cash, Payment Settlements, or a particular system), we can rename this throughout.
Key Responsibilities

  • Daily Compliance Rounds
  • Perform interdepartmental compliance checks (Operations, Sales, Finance/Accounts, Inventory, Customer Support, Logistics).
  • Conduct
    daily POS/PS and sales reconciliation
    : verify cash, card, and online payments; match invoices, refunds, discounts, and voids to system logs.
  • Review
    petty cash/payment settlements
    and bank deposit slips; flag mismatches immediately.
  • Shopify & E-Commerce Controls
  • Audit Shopify orders, payouts, fees, chargebacks, and tax settings daily.
  • Validate product listings (pricing, taxes, inventory, barcodes/SKUs, variants), discount codes, and promotions.
  • Monitor abandoned checkouts, fraud filters, and fulfillment SLAs; coordinate fixes with relevant teams.
  • Inventory & Operations
  • Spot-check GRNs, stock movement, shrinkage/returns, and write-offs vs. system records.
  • Verify purchase approvals, vendor bills, and GRN-Invoice matching.
  • Policies & SOPs
  • Maintain and update compliance SOPs and checklists; train staff on changes.
  • Ensure data privacy, invoice controls, refund/exchange policies, and cash-handling standards are followed.
  • Reporting & Escalation
  • Submit a
    Daily Compliance Report
    to the Director (key findings, risks, losses prevented, fixes, owner & deadline).
  • Track non-compliances to closure; escalate repeat issues and control failures.

What Success Looks Like (KPIs)

  • 100% completion of daily checks and submitted reports.
  • ≤ 24 hours to close critical discrepancies.
  • Zero unresolved variances in monthly sales/payout reconciliations.
  • Reduction in stock shrinkage and payment exceptions month-over-month.
  • Audit readiness: all SOPs and logs up-to-date.

Requirements

  • Bachelor's in Business, Finance, Accounting, or related field.
  • 2–4+ years
    in compliance/audit, retail operations, or finance;
    retail + e-commerce
    experience preferred.
  • Strong Shopify experience
    : orders, payouts, taxes, discounts, inventory, and basic Liquid/admin familiarity.
  • Solid grasp of
    POS/Petty Cash/Payment Settlement
    processes and sales reconciliation.
  • Proficient with Excel/Google Sheets (lookups, pivots, reconciliation templates).
  • Strong documentation, investigation, and communication skills; assertive follow-through.

Tools You'll Use

  • Shopify Admin & Shopify Payments (or payment gateway dashboards)
  • POS system & accounting software
  • Google Workspace / Microsoft Office (Sheets/Excel, Docs)
  • Slack/Teams, project trackers (e.g., Trello/Asana)

Working Hours

  • 6 days/week; daily morning checks and end-of-day reconciliation windows.

Compensation

  • Market competitive salary

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