Customer Success

4 days ago

Lahore, Punjab, Pakistan TEKHQS Full time 1,200,000 - 3,600,000 per year

Position Overview:
We are seeking a motivated and customer-focused
Customer Success / Support Specialist
to join our
Client Services team
. The ideal candidate will have a strong technical foundation, excellent communication skills, and a passion for delivering outstanding customer experiences. This role involves managing client relationships, troubleshooting technical issues, and collaborating with internal teams across time zones to ensure customer satisfaction and long-term success.

Key Responsibilities:

  • Serve as the primary point of contact for clients, addressing inquiries and resolving product or service-related issues promptly.
  • Provide technical and functional support for a logistics and trucking software platform.
  • Collaborate with cross-functional teamsincluding Product, Engineering, and Operationsto resolve client issues and enhance user experience.
  • Conduct onboarding and training sessions for new clients to ensure smooth product adoption.
  • Monitor customer accounts for proactive engagement and maintain a high level of client satisfaction.
  • Document, track, and escalate recurring issues or enhancement requests to relevant departments.
  • Maintain effective communication with clients across different time zones, ensuring timely updates and resolutions.
  • Assist in creating customer support materials, FAQs, and process documentation to enhance service quality.

Qualifications & Skills:

  • Bachelors degree in Computer Science, Information Technology, or a related field (preferred).
  • Minimum 1 year of experience in customer service or technical support, ideally within a SaaS or logistics software environment.
  • Strong English communication skills (both verbal and written).
  • Prior experience working with international or overseas clients will be an advantage.
  • Ability to work effectively in a hybrid or remote environment, collaborating with global teams.
  • Excellent problem-solving ability and a customer-centric mindset.
  • Familiarity with CRM or ticketing systems (e.g., Zendesk, HubSpot, Freshdesk) is a plus.

About Us:
TEKHQS
is a global technology solutions provider headquartered in
Lake Forest, California
, with an offshore team of over
300 professionals
based in
Pakistan
. We specialize in
Web 2.0 (Web & Mobile App Development)
,
Web 3.0 (Blockchain & Crypto Platform Development)
,
AI/ML Solutions
, and
ERP services
as a certified partner of
SAP S/4HANA
,
Oracle NetSuite
, and
Microsoft Dynamics 365 Business Central
.

Our expertise includes
implementation, customization, integration, training, support, IT staff augmentation
, and
certified ERP consultancy
, serving clients across diverse industries worldwide.

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