Customer Success Manager

6 hours ago

Lahore, Punjab, Pakistan Prime System Solutions Full time 1,200,000 - 3,600,000 per year

Job Title: Customer Success Manager

Timings: 5PM-2AM PKT

Location: Arfa Technology Park, Model Town Lahore.

Reports To: Director – Operations & Service Delivery

Role Overview

We are seeking a Customer Success to lead and oversee client relationship management across our MSP partnerships. This individual will serve as the strategic link between our service delivery teams and client stakeholders — ensuring satisfaction, retention, and growth. The ideal candidate will have a strong background in MSP client management, workforce delivery models, and customer success strategy within the HR or staffing industry.

Key Responsibilities
  • Lead the Customer Success function, ensuring strong relationships and consistent engagement with client organizations, primarily within the MSP ecosystem.
  • Act as the primary point of escalation for client issues, ensuring timely resolution and proactive communication.
  • Partner with MSP Program Managers and client stakeholders to optimize workforce performance, service levels, and delivery efficiency.
  • Collaborate with internal recruitment, operations, and delivery teams to ensure aligned client delivery outcomes.
  • Analyze client feedback, performance metrics, and SLA adherence to identify improvement areas and drive strategic initiatives.
  • Develop and execute customer success strategies to enhance satisfaction, renewal, and account expansion.
  • Support commercial teams in identifying upsell or cross-sell opportunities within existing client portfolios.
  • Build, mentor, and manage a Customer Success team, promoting a culture of ownership, responsiveness, and relationship excellence.
  • Represent Prime in client business reviews and strategic meetings to communicate performance insights and value delivery.

Requirements

  • Bachelor's degree in business administration, Management, or a related field (MBA preferred).
  • 5+ years of experience in Customer Success, Account Management, or Service Delivery, preferably in staff augmentation, recruitment outsourcing, or MSP environments.
  • Proven ability to manage enterprise-level client relationships with a focus on service excellence and long-term partnership.
  • Strong understanding of MSP programs, and workforce delivery processes.
  • Excellent communication, negotiation, and relationship management skills.
  • Demonstrated leadership experience with the ability to guide cross-functional teams.
  • Analytical mindset with proficiency in client data analysis and performance reporting.

  • Customer Success Manager

    4 days ago

    Lahore, Punjab, Pakistan Digibit Full time 800,000 - 1,200,000 per year

    Company DescriptionAt Digibit, we turn innovative ideas into tangible success. Our seamless approach guides clients from conceptualization through execution, combining strategic branding, compelling content, and data-driven marketing with robust tech solutions. By partnering with us, vision transforms into real-world achievements, enabling sustainable growth...

  • Customer Success Manager

    6 hours ago

    Lahore, Punjab, Pakistan Sourceed Full time 900,000 - 1,200,000 per year

    We're Hiring: Customer Success ManagerSourceed is seeking an experienced Customer Success Managerto join our team in Lahore. This role is ideal for a professional who is passionate about building strong client relationships, ensuring customer satisfaction, and driving long-term success.Responsibilities:Serve as the primary point of contact for clients,...

  • Customer Success Manager

    6 hours ago

    Lahore, Punjab, Pakistan Prime System Solutions Full time 1,200,000 - 3,600,000 per year

    Job Title:Customer Success ManagerTimings:5PM-2AM PKTLocation:Arfa Technology Park, Model Town Lahore.Reports To:Director - Operations & Service DeliveryRole OverviewWe are seeking a Customer Success to lead and oversee client relationship management across our MSP partnerships. This individual will serve as the strategic link between our service delivery...

  • Customer Success Manager

    6 hours ago

    Lahore, Punjab, Pakistan Digital Orbit Solutions Full time 500,000 - 1,500,000 per year

    Company DescriptionDigital Orbit Solutions is a forward-thinking company delivering AI-driven digital strategies that leverage advanced data analysis and cutting-edge technology to accelerate business growth. Backed by a diverse team of industry veterans and emerging talent, we combine extensive experience with fresh perspectives to achieve exceptional...

  • Customer Success Manager

    6 days ago

    Lahore, Punjab, Pakistan TCP Software Full time 900,000 - 1,200,000 per year

    For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their...

  • Customer Success Manager

    6 hours ago

    Lahore, Punjab, Pakistan Trillium Information Security Systems Full time 900,000 - 1,200,000 per year

    Company DescriptionTrillium Information Security Systems (TISS) is a global leader in cybersecurity solutions and services, established in 2005. With nearly two decades of experience, TISS has a proven track record of delivering cutting-edge cybersecurity solutions to clients worldwide. We are committed to helping businesses protect their valuable assets and...

  • Customer Success Manager

    1 week ago

    Lahore, Punjab, Pakistan Systems Limited Full time 1,200,000 - 3,600,000 per year

    The Customer Success Manager is responsible for building and nurturing strong client relationships to ensure satisfaction, retention, and growth. This role focuses on understanding customer needs, coordinating with internal teams to deliver impactful solutions, and proactively identifying opportunities for business expansion. The ideal candidate will be...

  • Customer Success Manager

    1 week ago

    Lahore, Punjab, Pakistan Outsource Tel Full time 900,000 - 1,200,000 per year

    We're looking for a proactive, people-focused, and detail-savvyCustomer Success Manager (CSM)to join our team. You'll be responsible for onboarding new customers, driving adoption of key features, guiding accounts toward long-term success, and ensuring we earn every renewal.This is a high-impact role that blends account management, training, and strategy....

  • Customer Success Manager

    1 week ago

    Lahore, Punjab, Pakistan DS Marketing Agency Full time $40,000 - $60,000 per year

    We are hiring a Customer Success Manager to manage U.S-based clients, ensure smooth onboarding, maintain strong communication, and deliver successful digital marketing campaign performance.Key ResponsibilitiesManage day-to-day communication with U.S clientsUnderstand client goals and ensure campaign delivery (SEO, GMB, PPC, Social Media)Track campaign...

  • Customer Success Manager

    2 weeks ago

    Lahore, Punjab, Pakistan NETSOL Technologies Inc. Full time 900,000 - 1,200,000 per year

    About the RoleWe are seeking aPartner/Dealer Success Specialist/Managerto join our team inLahore. This role is dedicated to supporting dealerships on our platform, ensuring they receive maximum value and are equipped to succeed in the evolving digital retail and mobility landscape.The ideal candidate should have hands-on experience in automotive retail and...