Customer Success Manager

2 days ago

Lahore, Punjab, Pakistan Digital Orbit Solutions Full time 500,000 - 1,500,000 per year

Company Description

Digital Orbit Solutions is a forward-thinking company delivering AI-driven digital strategies that leverage advanced data analysis and cutting-edge technology to accelerate business growth. Backed by a diverse team of industry veterans and emerging talent, we combine extensive experience with fresh perspectives to achieve exceptional results. We are passionate about driving success for businesses in the digital era through innovative solutions. Our collaborative and expert team is committed to transforming challenges into opportunities for our clients.

Role Description

This is a full-time ( Night Shift )7:00PM to 4:00 AM on-site role for a Customer Success Manager/Customer Success Specialist, located in Lahore Garden Town LHR. The primary responsibilities include managing client relationships to ensure customer satisfaction, working proactively to retain customers, and building long-term partnerships and Up-selling SEO Services. The role also involves analyzing customer feedback to identify areas of improvement, providing excellent customer service, and collaborating with internal teams to meet client needs effectively.

Qualifications

  • Strong skills in Customer Satisfaction and Customer Service to address client needs efficiently
  • Proven experience in Customer Retention and Relationship Building to maintain and grow long-term client connections
  • Demonstrated Analytical Skills to interpret client data and improve service delivery
  • Excellent communication and interpersonal abilities
  • Ability to work effectively in a team-oriented environment
  • Prior experience in a customer success or relationship management role is preferred
  • Sould have Experience in Digital Marketing SEO Sales.

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