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Online Order Support VA
2 weeks ago
Join TalentPop App as a Brand Concierge - Online Order Support VA
At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you're passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you
We're looking for a dependable and customer-focused
Brand Concierge - Online Order Support VA
who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we'd love to meet you
What You'll Do
- Provide exceptional, personalized service through phone, live chat, email, and SMS — assisting with inquiries related to orders, products, returns, and refunds.
- Act as the voice of the brand, ensuring all customer interactions reflect the company's identity, tone, and values.
- Assist customers with order-related inquiries, including tracking, returns, and exchanges, while ensuring a smooth and satisfying experience.
- Engage with customers beyond basic support, fostering long-term relationships that enhance brand loyalty and customer retention.
- Maintain accurate records of customer interactions and feedback to provide insights that can improve service and help the internal team refine the customer experience.
- Share insights and trends with the internal team to continually improve the customer experience and brand representation.
What We're Looking For
- 1+ year of remote/online experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement.
- Strong communication skills — both written and verbal — with a friendly, professional, and solution-oriented approach.
- Familiarity with Shopify, Zendesk, Gorgias, or similar platforms is a plus.
- Ability to remain calm and resourceful when handling customer concerns, always striving to deliver top-tier service.
- Strong organizational skills and attention to detail.
- Comfortable working remotely and independently in a fast-paced environment.
Technical Requirements
- A personal PC or laptop with an i5 processor or higher.
- A stable internet connection with a minimum of 15 Mbps upload and download speeds.
- A quiet, professional workspace for calls.
Why Join TalentPop App?
- Earn commissions and enjoy annual performance-based raises.
- Paid time off to relax and recharge.
- HMO health coverage or a monthly health stipend to support your well-being.
- Performance and recognition bonuses to celebrate your contributions.
- 100% permanent work-from-home setup — skip the commute
- A supportive, friendly team culture with real opportunities for career growth.
When applying, kindly include the application code
BCS
— it helps us review your application faster
Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App
