Customer Service Representative

2 weeks ago

Lahore, Punjab, Pakistan Blue Star Manufacturing Pvt Ltd Full time 900,000 - 1,200,000 per year

Position Title: Customer Service Representative

Department: Customer Support / Operations

Reports To: Customer Service Supervisor / Manager

Role Purpose

To provide excellent service by handling customer inquiries, complaints, and requests efficiently while ensuring customer satisfaction and loyalty.

Key Responsibilities

  • Handle incoming/outgoing calls, emails, live chat, and in-person inquiries professionally.
  • Provide accurate information about products, services, pricing, and policies.
  • Resolve customer complaints promptly and escalate complex issues when necessary.
  • Maintain customer interaction records in CRM or relevant systems.
  • Process orders, forms, applications, and requests accurately.
  • Follow up on unresolved queries to ensure timely closure.
  • Collaborate with internal departments (sales, logistics, operations, finance) to resolve issues.
  • Meet or exceed daily/weekly/monthly service targets.
  • Ensure compliance with company policies and service standards.
  • Continuously contribute to process improvements and suggest customer service enhancements.

Qualifications & Skills

  • Bachelor's degree (preferred but not always mandatory).
  • 1–3 years of experience in customer service / call center environment.
  • Excellent communication (verbal & written) and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Problem-solving and conflict resolution skills.
  • Proficiency in MS Office and CRM systems.
  • Fluent in English/Urdu (or local language, depending on region).

Technical / Functional Skills:

  • Strong verbal and written communication.
  • Active listening and empathy.
  • Typing speed & accuracy (for chat/email-based CSR).
  • Proficiency in CRM systems, MS Office, and call handling tools.
  • Multitasking and time management.
  • Problem-solving and conflict resolution.
  • Basic sales/upselling skills (for outbound CSR).

Soft Skills:

  • Patience and resilience under pressure.
  • Positive attitude and customer-centric approach.
  • Adaptability to handle diverse customers and situations.
  • Teamwork and collaboration.
  • Stress management and emotional intelligence.

Job Type: Full-time

Application Question(s):

  • We are located in Johar Town and our office timing is 6 PM to 2:30 AM

Language:

  • fluent English (Required)

Location:

  • Lahore (Required)

Work Location: In person

  • Customer Service Representative

    4 days ago

    Lahore, Punjab, Pakistan SMB (Private) Limited Full time 300,000 - 600,000 per year

    Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Customer Service Representative, located in Lahore. The Customer Service Representative will be responsible for managing customer inquiries, addressing customer needs and resolving issues. They will work to ensure customer satisfaction, support...

  • Customer Service Representative

    6 days ago

    Lahore, Punjab, Pakistan Hawk Revenue Group Pakistan Full time 400,000 - 600,000 per year

    Role DescriptionThis is a full-time on-site role as a Customer Service Representative at Hawk Revenue Group Pakistan in Lahore. As a Customer Service Representative, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience. Your tasks will include resolving customer...

  • Customer Service Representative

    2 days ago

    Lahore, Punjab, Pakistan Double Shot Full time 1,200,000 - 2,400,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Customer Service Representative located in Lahore. The Customer Service Representative will be responsible for addressing customer inquiries, resolving customer issues, ensuring customer satisfaction, and providing a positive customer experience....

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan International Counselling Centre (ICC) Full time 400,000 - 600,000 per year

    Company DescriptionInternational Counselling Centre (ICC) is a career counseling agency dedicated to assisting students who aspire to study abroad. Our expertise and guidance enable students to get accepted into the finest universities worldwide.Role DescriptionThis is a full-time, on-site role for a Customer Service Representative located in Lahore. The...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Wise Code Studio Full time 210,000 - 900,000 per year

    Company DescriptionWise Code Studio is a growing technology company that values innovation, collaboration, and delivering high-quality solutions. We are committed to creating an environment where our team can thrive, grow professionally, and contribute meaningfully to our success.Role DescriptionThis is a full-time on-site role for a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan YSF Enterprises Full time 300,000 - 600,000 per year

    Job descriptionJob Title: Customer Service RepresentativeLocation: YSF Enterprises, nawab Town LahoreEmployment Type:Full-Time / Part-Time (On-Site)Job Timings: 6 PM to 3 AMRole DescriptionYSF Enterprises is seeking a dedicated and customer-focused Customer Service Representative to join our on-site team in Lahore. This full-time role involves directly...

  • Customer Service Representative

    3 hours ago

    Lahore, Punjab, Pakistan YSF Enterprises Full time 250,000 - 750,000 per year

    Job descriptionJob Title: Customer Service RepresentativeLocation: YSF Enterprises,Job Type: Full-Time (On-Site)Job Timings: 6 PM to 3 AMRole DescriptionYSF Enterprises is seeking a dedicated and customer-focused Customer Service Representative to join our on-site team in Lahore. This full-time role involves directly assisting customers, resolving inquiries,...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan I Tech Full time 1,080,000 - 1,200,000 per year

    Job Title: Customer Service Representative (Female) – Night Shift | Lahore"Up-Sales & Customer Support"Location: On-site, Lahore, PakistanShift: 7:00 PM – 5:00 AM (Monday–Saturday)Days Off: Saturday & SundaySalary: 90K to 100K + Incentive on Upsales & on PerformanceType: Full-timeAbout the RoleWe are hiring female Customer Service Representatives for...

  • Customer Service Representative

    1 week ago

    Lahore, Punjab, Pakistan JAF Perfumes Full time 400,000 - 1,200,000 per year

    Company DescriptionJAF was born from the love story of Shahveer and Ayesha, a Pakistani couple united by their obsession with perfumes. "JAF" reflects their shared surname and their journey together, spending years collecting rare scents and experimenting with blends. In 2024, they launched JAF to share their passion with Pakistan's style-conscious elite....

  • Customer Service Representative

    3 hours ago

    Lahore, Punjab, Pakistan Topaz Group of Companies Full time 250,000 - 500,000 per year

    Company DescriptionTopaz Group of Companies is a leading 360-degree agency committed to bringing brands to the next level with creative strategies and flawless execution. We specialize in understanding, building, and enhancing brands through innovative ideas that drive impact. With nearly a decade of successful client relationships, Topaz has partnered with...