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Customer Service Representative

2 weeks ago

Lahore, Punjab, Pakistan Blue Star Manufacturing Pvt Ltd Full time 900,000 - 1,200,000 per year

Position Title: Customer Service Representative

Department: Customer Support / Operations

Reports To: Customer Service Supervisor / Manager

Role Purpose

To provide excellent service by handling customer inquiries, complaints, and requests efficiently while ensuring customer satisfaction and loyalty.

Key Responsibilities

  • Handle incoming/outgoing calls, emails, live chat, and in-person inquiries professionally.
  • Provide accurate information about products, services, pricing, and policies.
  • Resolve customer complaints promptly and escalate complex issues when necessary.
  • Maintain customer interaction records in CRM or relevant systems.
  • Process orders, forms, applications, and requests accurately.
  • Follow up on unresolved queries to ensure timely closure.
  • Collaborate with internal departments (sales, logistics, operations, finance) to resolve issues.
  • Meet or exceed daily/weekly/monthly service targets.
  • Ensure compliance with company policies and service standards.
  • Continuously contribute to process improvements and suggest customer service enhancements.

Qualifications & Skills

  • Bachelor's degree (preferred but not always mandatory).
  • 1–3 years of experience in customer service / call center environment.
  • Excellent communication (verbal & written) and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Problem-solving and conflict resolution skills.
  • Proficiency in MS Office and CRM systems.
  • Fluent in English/Urdu (or local language, depending on region).

Technical / Functional Skills:

  • Strong verbal and written communication.
  • Active listening and empathy.
  • Typing speed & accuracy (for chat/email-based CSR).
  • Proficiency in CRM systems, MS Office, and call handling tools.
  • Multitasking and time management.
  • Problem-solving and conflict resolution.
  • Basic sales/upselling skills (for outbound CSR).

Soft Skills:

  • Patience and resilience under pressure.
  • Positive attitude and customer-centric approach.
  • Adaptability to handle diverse customers and situations.
  • Teamwork and collaboration.
  • Stress management and emotional intelligence.

Job Type: Full-time

Application Question(s):

  • We are located in Johar Town and our office timing is 6 PM to 2:30 AM

Language:

  • fluent English (Required)

Location:

  • Lahore (Required)

Work Location: In person