Customer Support Representative

11 hours ago

Malir Colony, Pakistan Romeo Staffing Agency (Pvt) Ltd. Full time 600,000 - 840,000 per year

Position: Customer Support Representative

Location: Near Airport, Model Colony, Karachi (On-site)

Shift: 6:00 PM – 3:00 AM (Monday–Friday)

Job Type: Full-Time

Pay: Rs:50,000 – Rs:70,000 per month

About the Role

Ignite & Infinite is looking for a dedicated and customer-focused Customer Support Representative to join our dynamic team. You will be the primary point of contact for U.S.-based clients, ensuring their queries, concerns, and requests are addressed with professionalism and efficiency.

If you are passionate about delivering exceptional customer experiences, have excellent communication skills, and enjoy solving problems, this role is an excellent opportunity to grow your career in international client support.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about company services, processes, and policies.
  • Handle and resolve customer issues, complaints, and escalations with empathy and efficiency.
  • Maintain detailed records by documenting all interactions in the CRM system.
  • Collaborate with internal teams to ensure smooth service delivery and client satisfaction.
  • Conduct follow-ups with clients to confirm issues are fully resolved.
  • Stay updated on the U.S. healthcare industry and company services.

Requirements

  • 1–2 years of customer service or client support experience (international preferred).
  • Strong English communication skills (written & spoken).
  • Ability to handle high call/chat volumes and multitask effectively.
  • Familiarity with CRM platforms or ticketing systems.
  • Strong problem-solving and conflict-resolution skills.
  • Willingness to work night shifts (aligned with U.S. hours).

What We Offer

  • Competitive salary + performance-based incentives.
  • Professional training and career growth opportunities.
  • Supportive, collaborative, and performance-driven work culture.

Work Location: On-site (Near Airport, Model Colony, Karachi)

Commute/Relocation: Candidates must be able to reliably commute or relocate before starting.

Experience: Minimum 1 year in Customer Service/Support (Required).

Language: English (Required)

Job Type: Full-Time

Work Location: In person

Job Type: Full-time

Pay: Rs50, Rs70,000.00 per month

Work Location: In person

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