Customer Support Representative

2 weeks ago

Lahore Gulberg Colony, Pakistan Alpha CX Full time 900,000 - 1,200,000 per year

Job Title: Customer Support Representative (Onsite) (Tech support)

Location:

  • Onsite (Grand Square Mall Firdous Market Road, Center Point, Gulberg 3, Lahore)

Job Type: Full-time

Salary: 100k ( Based on Experience )

More details about Alpha:

Join the Alpha CX Team and Redefine Customer Service Excellence

Are you passionate about delivering exceptional customer experiences? Do you thrive in a remote work environment with flexibility and growth opportunities? If so, Alpha CX is looking for YOU to be part of our dynamic team

About Us:

At Alpha CX, we are committed to being a leader in providing world-class customer service solutions to clients across industries. Joining us means becoming part of a mission-driven organization that values innovation, collaboration, and excellence.

Your Role:

As a Technical Service Representative, you will:

  • Be the trusted voice of Alpha CX, assisting customers via phone, email, and chat.
  • Handle inquiries, resolve complaints, and deliver fast and accurate solutions.
  • Provide detailed information about our products and services with professionalism.
  • Maintain and update customer records while safeguarding their confidentiality.
  • Work closely with internal teams to resolve issues and improve the customer journey.
  • Follow company policies to ensure consistent and high-quality service delivery.

What We're Looking For:

We're seeking team members who have:

  • Fluency in English (both written and spoken).
  • Previous Technical Support experience ( mandatory).
  • Bachelor degree( mandatory).
  • Outstanding communication and interpersonal skills.
  • Self-discipline and the ability to work independently in a remote setting.
  • Familiarity with technology and customer service tools.

Why Join Alpha CX?

Here's what we offer:

  • Competitive Salary – Reflecting your experience and dedication.
  • Flexible Work Hours – Designed to balance your work and personal life.
  • Professional Growth – Access to learning opportunities and career advancement.
  • Supportive Team Culture – Be part of a community that values collaboration and innovation

How to Apply:

Ready to make a difference? Here's how:

Apply only through this link:

At Alpha CX, we believe in empowering our team to create remarkable customer experiences. Join us today and be part of our journey to redefine customer service excellence

Job Type: Full-time

Pay: Rs90, Rs100,000.00 per month

Work Location: In person

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