Central Process Governance Lead

3 days ago

Karachi, Sindh, Pakistan Techsurge Pvt. Ltd. Full time 9,000,000 - 12,000,000 per year

1. QA Process Design, Standardization & Innovation

  • Define, standardize, and continuously improve QA processes, templates, and best practices across all projects.
  • Ensure alignment with industry standards, regulatory requirements, and Bank's QA Policy.
  • Promote automation, AI-driven testing, and innovative practices to enhance process efficiency and reliability.

2. Governance Framework & Compliance

  • Establish and maintain governance frameworks to ensure QA activities comply with internal policies and external regulations.
  • Conduct regular audits, reviews, and maturity assessments to evaluate process adherence and effectiveness.
  • Identify process-related risks and implement mitigation and contingency strategies for critical QA activities.

3. Performance Monitoring & Predictive Analytics

  • Define and track key QA KPIs (e.g., defect density, test coverage, cycle time) to measure process performance.
  • Develop dashboards and reports to communicate insights and trends to stakeholders.
  • Leverage historical data and predictive analytics to proactively identify quality risks and improvement opportunities.

4. Stakeholder Engagement & Cross-Functional Alignment

  • Collaborate with QA portfolio leads, developers, product managers, and business analysts to ensure process alignment.
  • Facilitate cross-functional communication and resolve process-related conflicts to maintain consistency and quality.
  • Integrate QA governance with enterprise architecture, risk, and compliance frameworks.

5. Capability Building & Change Management

  • Develop training materials and conduct workshops to educate teams on QA processes, governance, and tools.
  • Mentor QA staff on process adoption, improvement techniques, and governance principles.
  • Lead change management initiatives to drive adoption of new QA practices and reduce resistance.

6. Tooling, Enablement & Knowledge Management

  • Evaluate and recommend tools that support process governance, automation, and reporting.
  • Establish a central repository for QA assets, templates, best practices, and lessons learned to promote reuse and knowledge sharing.

7. QA Maturity & Continuous Improvement

  • Define and maintain a QA maturity model to guide teams through progressive levels of process excellence.
  • Benchmark QA practices against industry peers and lead continuous improvement initiatives to elevate organizational QA maturity.

Job Type: Full-time

Work Location: In person

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