QA Officer

2 days ago

Islamabad, Islamabad, Pakistan PINCHFORTH HR CONSULTANTS Full time 540,000 per year

Job Title:
Quality Assurance (QA) Officer – Call Center

Location:
Plot No. 176, Main I J P Road, Mehmood Abad Pindora, Rawalpindi

Salary:
PKR 45,000 per month

Office Timings:
9:00 AM to 6:00 PM

Job Summary:

We are seeking a detail-oriented and proactive Quality Assurance (QA) Officer for our Call Center. The QA Officer will be responsible for monitoring, evaluating, and improving the performance of call center agents to ensure service quality standards are consistently met. This role is critical in driving customer satisfaction, operational excellence, and continuous process improvement.

Key Responsibilities:

  • Monitor inbound and outbound calls to evaluate agent performance against defined quality standards.
  • Provide constructive feedback and coaching to agents for improving communication, soft skills, and compliance with scripts and processes.
  • Develop, update, and implement QA policies, guidelines, and scoring systems.
  • Prepare and share daily, weekly, and monthly QA reports with management.
  • Identify training needs and collaborate with the training team to enhance agent skills.
  • Ensure compliance with company policies, industry standards, and client requirements.
  • Work closely with team leads and managers to address performance gaps and maintain service excellence.
  • Recommend process improvements to increase efficiency and customer satisfaction.

Qualifications & Requirements:

  • Bachelor's degree in Business Administration, Communication, or a related field.
  • Minimum 1–2 years of quality assurance or call center experience.
  • Strong analytical, listening, and reporting skills.
  • Excellent command of English and Urdu, with strong verbal and written communication abilities.
  • Proficiency in MS Office, especially Excel for report generation.
  • Ability to work independently and as part of a team.

Why Join Us?

We offer a professional working environment, competitive salary, and growth opportunities within a fast-paced call center setup. If you are passionate about quality, performance improvement, and customer satisfaction, we encourage you to apply

  • Senior QA Automation Engineer

    4 days ago

    Islamabad, Islamabad, Pakistan Halifax Fan Full time 1,200,000 - 2,400,000 per year

    About the RoleWe are seeking a highly motivated and detail-oriented QA Automation Engineer with 3+ years of experience to join our Quality Assurance team. This role is perfect for someone with a strong background in Microsoft-oriented environments who thrives in a DevOps-driven culture.You will work closely with our development, DevOps, and product teams to...

  • Quality Assurance Analyst/ Application Engineer

    4 days ago

    Islamabad, Islamabad, Pakistan Meddela Full time 600,000 - 1,200,000 per year

    Meddela is providing IT services to US customers. We are currently seeking QA Analysts/ Application Engineers to join our Islamabad office. This position requires a blend of technical expertise, QA skills, and client interaction capabilities.Responsibilities:Perform thorough QA/ testing to ensure the delivery of error-free solutions.Configure solution in ...

  • Sales and Support Quality Assurance Executive

    1 week ago

    Islamabad, Islamabad, Pakistan Global Digital Solutions Full time 900,000 - 1,200,000 per year

    Location:Soan Garden, G Block – Islamabad (On-site)Position:Full-timeAre youdetail-oriented,analytical, and passionate about ensuring top-quality standards? Join afast-growing digital companywhere quality and performance go hand in hand.What You'll Do: Monitor and evaluate chat conversations of the sales team Ensure timely follow-ups and professional...

  • Sales Communication Specialist

    1 week ago

    Islamabad, Islamabad, Pakistan Global Digital Solutions Full time 900,000 - 1,200,000 per year

    Are you detail-oriented, organized, and passionate about improving sales quality and customer communication?JoinGlobal Digital Solutions, a fast-growing digital company where quality and performance go hand in handLocation:Soan Garden, G Block – Islamabad (On-site)Position:Full-timeWhat You'll Do:Review and evaluate sales chat conversations to ensure...

  • Quality Assurance Sales Specialist

    4 days ago

    Islamabad, Islamabad, Pakistan Bright Ideas Communications Full time 600,000 - 1,200,000 per year

    Company DescriptionBright Ideas Communications, established in 2011, is committed to helping businesses thrive in the digital world. With headquarters in Dubai and offices in Saudi Arabia, Jordan, and Pakistan, we offer a comprehensive range of digital services, including online ads, social media management, website development, and e-commerce solutions. Our...

  • Technical Project Manager

    11 hours ago

    Islamabad, Islamabad, Pakistan Rockville Technologies Full time 900,000 - 1,200,000 per year

    About US:Rockville Technologies is seeking an experienced Technical Project Manager to oversee the successful planning, execution, and delivery of our technology products. In this role, you will collaborate with cross-functional teams to ensure projects are delivered on time, within scope, and at the highest quality. This position is ideal for someone with...

  • Technical Project Manager

    11 hours ago

    Islamabad, Islamabad, Pakistan Rockville Technologies Pvt Ltd Full time 900,000 - 1,200,000 per year

    About US:Rockville Technologies is seeking an experienced Technical Project Manager to oversee the successful planning, execution, and delivery of our technology products. In this role, you will collaborate with cross-functional teams to ensure projects are delivered on time, within scope, and at the highest quality. This position is ideal for someone with...

  • Customer Services Manager

    1 week ago

    Islamabad, Islamabad, Pakistan Fly Jinnah Full time 900,000 - 1,200,000 per year

    Job PurposeTo manage, monitor and review Fly Jinnah daily activities in the respective station ensuring safety, security, on time performance, efficiency, and smooth workflow in line with Company's policies and regulatory requirements. Also, to establish effective business relations with civil aviation and governmental authorities as well as GHAs and GSAs to...

  • Graphic Designer

    1 week ago

    Islamabad, Islamabad, Pakistan DIGILLAMA Full time 900,000 - 1,200,000 per year

    Graphic Designer — DIGILLAMA (Office-Based, Banigala, Islamabad)Timings: Monday–Saturday, 10:00 AM – 6:00 PMEquipment Provided: MacBook ProStart: ASAPCompany DescriptionDIGILLAMA is a forward-thinking digital marketing agency specializing in strategic communication, PR management, software development, and artificial intelligence (AI). Founded with...

  • Mechanical Design Engineer – SolidWorks

    2 days ago

    Islamabad, Islamabad, Pakistan SAFETECH SLU Full time 900,000 - 1,200,000 per year

    Company DescriptionSafetech SLUis a Spanish engineering company specialized in thedesign and manufacturing of rubber and metal expansion jointsfor fluid handling systems. Based in theBasque region of Spain, we are proud to be part of a prominentUK-based industrial group – FlexEJ Limited.With overtwo decades of experience, we serve clients acrossEurope, the...