Virtual Medical Assistant

3 days ago

Lahore, Punjab, Pakistan DCC Consultants Full time $60,000 - $72,000 per year

Job Title:
Clinical Support Specialist (aka Virtual Medical Assistant)

Job Roles

Administrative Support:

  • Schedule and confirm patient appointments via phone, email, or scheduling software.

  • Prepare and send reminders for upcoming appointments or follow-ups.

  • Maintain and update patient records in the electronic medical records (EMR) system.

  • Assist with insurance verification and pre-authorization processes.

  • Manage incoming and outgoing correspondence, including emails and faxes.

Patient Interaction:

  • Serve as the first point of contact for patients, addressing inquiries with professionalism and empathy.

  • Escalate complex patient concerns to the appropriate medical staff or departments.

  • Collect patient information and update records during virtual check-ins.

  • Provide patients with instructions for telehealth sessions and other virtual services.

Office Coordination:

  • Manage daily workflows to ensure timely communication between patients and medical staff.

  • Coordinate with medical providers to ensure schedule alignment.

  • Organize and prioritize tasks to meet deadlines and maintain clinic efficiency.

Work Experience:

A minimum of 02 Years of virtual medical assistance experience in a US-based Healthcare Company is required.

Skills

  • Knowledge of medical terminology and EMR systems.

  • Excellent verbal and written communication skills in English language.

  • Proficient in using scheduling and communication tools (Microsoft Office, telehealth platforms).

  • Strong organizational and multitasking abilities.

  • Ability to maintain confidentiality and adhere to HIPAA regulations.

  • Excellent Verbal & Written English Communication

  • Critical Decision Making

  • Strong interpersonal, organizational and data entry skills

  • Empathize with patient's needs

  • Proficiency in Microsoft Suit: Outlook, Word, Excel

  • Experience of working with EMR Software

Education

  • Any of the following degree is required: MBBS degree with 01-year house job or BDS degree with 01-year house job or Doctor of Physiotherapy (DPT) or Doctor of Pharmacy (Pharm.D)

Pay and Benefits

·
Workdays:
Monday - Friday

·
Work hours:
6 pm – 3 am PKT (Night shift)

·
Gross Salary (USD):
$500 - $600

·
Benefits:
EOBI, Provident Fund, Health Insurance (IPD, OPD), Company Transport/Fuel Card, Annual Bonus

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