
Customer Service Officer
2 weeks ago
Position: Customer Service Officer
We prefer candidates from nearby areas.
Job Responsibilities:
· Make cold calls to potential clients to promote and sell participation in events (e.g., conferences, expos, trade shows, seminars).
· Identify key decision-makers and build rapport to understand their event-related needs.
· Clearly communicate event benefits, packages, pricing, and value propositions.
· Maintain accurate records of calls, conversations, and outcomes using CRM or spreadsheets.
· Follow up on initial contacts to convert leads into confirmed participants or clients.
· Provide excellent customer service and handle queries related to event participation.
· Coordinate with internal teams (marketing, logistics, production) to ensure smooth client onboarding.
· Meet or exceed weekly and monthly outreach and conversion targets.
· Collect feedback to improve calling scripts and event positioning strategies.
Other details: Good Communication skills, presentable personality and positive attitude is a mandatory requirement.
Education: Graduate or intermediate
Experience: At least 2 years of customer services with the renowned outsourcing companies.
Share your updated profile at
Job Type: Full-time
Work Location: In person
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