Current jobs related to Customer Service - Karachi, Sindh - SEABOARD GROUP
-
Customer Service Representative
4 days ago
Karachi, Sindh, Pakistan Home Pakistan Group Full time 300,000 - 600,000 per year*Role Desc*riptionThis is a full-time on-site Customer Service Representative role located in Karāchi. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, enhancing customer service, and improving the overall customer experience on a day-to-day basis.QualificationsCustomer Service...
-
Customer Service Representative
4 days ago
Karachi, Sindh, Pakistan HS Global Consultants Full time 250,000 - 500,000 per yearCompany DescriptionHS Global Consultants provides customized educational counseling and visa assistance services, leveraging a network of partnerships with over 100 leading universities worldwide. By integrating technology, we connect students and professionals with university mentors to maximize their educational potential. Our holistic and personalized...
-
Customer Service Specialist
5 days ago
Karachi, Sindh, Pakistan PIXARCH Full time 400,000 - 600,000 per yearWe are seeking a dedicated and customer-focused Customer Service Specialist to join our team. In this role, you will be responsible for assisting customers, resolving inquiries, and ensuring an exceptional service experience across all touchpoints. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for...
-
Customer Service Representative
4 days ago
Karachi, Sindh, Pakistan Riuman International Full time 250,000 - 750,000 per yearCompany DescriptionAt Riuman International, we are dedicated to pursuing customer satisfaction as our prime goal. We are committed to providing quality products that meet customer requirements. Our management system is designed to ensure continuous improvement, strengthening our actions and results. We ensure that our policy principles are well-known,...
-
Customer Service Representative
7 days ago
Karachi, Sindh, Pakistan PIXARCH Full time 300,000 - 600,000 per yearWe are seeking a motivated and friendly Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing outstanding service, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is patient, empathetic, and passionate about helping people.Key...
-
Customer Service Specialist
2 weeks ago
Karachi, Sindh, Pakistan ibex. Pakistan Full time 600,000 - 1,200,000 per yearCompany Descriptionibex delivers innovative business process outsourcing, smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions. Operating 34 facilities globally, ibex deploys next-generation technology to drive superior customer experiences for leading companies in retail, e-commerce, healthcare, fintech,...
-
Customer Service Executive
5 days ago
Karachi, Sindh, Pakistan SQUARE ONE MALL Full time 360,000 - 480,000 per yearWe are looking for a "Customer Service Executive" to join our team at Square One Mall. The ideal candidate will be responsible for providing exceptional customer service, assisting shoppers with inquiries, and ensuring a positive experience at the mall.Key Responsibilities:--Greet and assist customers in a friendly and professional manner.-Provide...
-
Customer Service Executive
5 days ago
Karachi, Sindh, Pakistan PIXARCH Full time 400,000 - 600,000 per yearWe are seeking a motivated and friendly Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing outstanding service, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is patient, empathetic, and passionate about helping people.Key...
-
Customer Service Executive
5 days ago
Karachi, Sindh, Pakistan Horizon Tech Full time 1,200,000 - 1,800,000 per yearThe ideal candidate will be responsible for handling customer inquiries and issues across e-commerce platforms to ensure a smooth shopping experience and high customer satisfaction.ResponsibilitiesRespond promptly and professionally to customer queries, messages, and complaints.Process returns, refunds, and replacements in line with company and platform...
-
Customer Service Representative
2 weeks ago
Karachi, Sindh, Pakistan Telogix (PVT) Limited Full time 900,000 - 1,200,000 per yearJob descriptionCompany DescriptionTelogix (PVT) Limited is a PTA-licensed company specializing in providing enterprise-level Fleet Management solutions. Established in 2014, our team has vast experience of up to two decades in the field of Fleet Management and GPS/GSM/GPRS-based vehicle tracking systems. Our cloud-based, connected, intelligent ERP, and...
Customer Service
2 weeks ago
Role Overview
The Customer Service & Booking Officer is responsible for managing customer inquiries, processing bookings, resolving service issues, and ensuring a seamless customer journey from initial contact to post-service follow-up. The role requires strong communication, organizational, and problem-solving skills to uphold service excellence and operational efficiency.
Key Responsibilities
Handle incoming customer inquiries via phone, email, chat, and in-person with professionalism and accuracy.
Process bookings, cancellations, amendments, and special requests in line with company policies.
Maintain updated and accurate records in the booking and CRM systems.
Provide product/service information, pricing details, and policy explanations to customers.
Resolve complaints and service issues promptly, escalating complex matters when necessary.
Coordinate with internal teams (operations, sales, finance) to ensure smooth service delivery.
Monitor booking capacity, availability, and scheduling to prevent conflicts or overbooking.
Follow up with customers post-booking to ensure satisfaction and encourage repeat business.
Generate daily/weekly booking and customer service reports for management review.
Uphold company standards for customer care and contribute to process improvements.
Qualifications & Skills
Bachelor's degree (preferred) or diploma in business administration, hospitality, or related field.
Proven experience in customer service, reservations, or booking coordination.
Strong verbal and written communication skills.
Proficiency in booking software, CRM systems, and MS Office.
Ability to multitask, prioritize, and manage time effectively.
Conflict resolution and problem-solving abilities.
Detail-oriented with strong organizational skills.
Customer-first mindset with a professional demeanor.
KPIs (Key Performance Indicators)
Customer satisfaction score
Average response and resolution time.
Booking accuracy and error rate.
Retention and repeat booking rate.
Job Type: Full-time
Pay: Rs50, Rs70,000.00 per month
Work Location: In person
