Customer Service Officer For Bank

2 weeks ago

Karachi, Sindh, Pakistan Hcm International Full time 480,000 - 840,000 per year

Qualification: Must be Graduate / Bachelor / Non Muslim Requried

Roles and Responsibilities:-

  • A Phone Banking Officer is required to handle customer query within the standard time. The response rate/ target should be maintained as defined by the management.
  • Response quality as per defined standards. Also ensuring that Courtesy and Accuracy targets are met.
  • Enhance product knowledge and processes.
  • Ensure all standards of call quality are met by the phone banker as defined by the management.
  • Calls and sales are met as management defines time to time.
  • To interact with the customers through suitable medium of communication as and when directed.
  • To timely complete any additional tasks / initiatives assigned besides the routine daily day tasks.
  • Attendance, Punctuality and manned minutes are completed to achieve the productivity target
  • Attend trainings as announced by management / training units.
  • Recognize that all customer and company information is confidential and proprietary and is provided to you for the exclusive purpose of servicing customer requests; any other use of this information is prohibited. Confidential and proprietary information may not be copied, reproduced, or disseminated in any way.

Job Type: Full-time

Pay: Rs40, Rs70,000.00 per month

Work Location: In person

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