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Product Performance Analyst

2 weeks ago

Karachi, Sindh, Pakistan tapmad Full time $104,000 - $130,878 per year

Summary:
Tapmad is seeking a detail-oriented and proactive Product performance analyst to manage day-to-day business operations and provide actionable insights through reporting. The role will ensure smooth execution of vendor coordination, inventory management, and performance reporting for our e-commerce and digital product portfolio. The candidate will work closely with cross-functional teams to optimize operations and improve business efficiency.

Responsibilities
:

Operations Management:

  • Monitor digital inventory and ensure adequate stock levels across all platforms.
  • Coordinate with vendors, suppliers, and payment partners for smooth integration and issue resolution.
  • Manage operational workflows, ensuring SLA compliance (fulfillment, refunds, reversals, escalations).
  • Support the onboarding of new products, merchants, and payment methods.

Reporting & Analytics:

  • Prepare daily, weekly, and monthly performance reports (revenue, transactions, user growth, inventory, and campaign results).
  • Develop dashboards and automated reporting for management visibility.
  • Track KPIs (e.g., sales, margins, churn, vendor performance, customer acquisition/retention).
  • Conduct variance and trend analysis to highlight risks and opportunities.
  • Provide data-driven insights to support decision-making for campaigns, pricing, and partnerships.

Cross-Functional Support:

  • Coordinate with finance on reconciliation, invoicing, and payment settlements.
  • Work with tech/product teams for system enhancements and process automation.
  • Liaise with customer support to analyze complaints, refunds, and product-related issues.

Requiremnets:

  • Bachelor's degree in business administration, Commerce, Economics, Data Analytics, or related field.
  • 2–5 years of experience in E-commerce, Digital Products, or Telecom Operations.
  • Strong analytical and reporting skills (Excel/Google Sheets, Power BI, SQL preferred).
  • Experience in managing vendors/partners and working with cross-functional teams.
  • Excellent problem-solving skills with a process-oriented mindset.
  • Ability to handle high transaction volumes and work in a fast-paced environment.