Customer Services

2 days ago

Karachi, Sindh, Pakistan The BranPac Full time 400,000 - 600,000 per year

At The BranPac, we believe every interaction tells a story — one that reflects care, trust, and excellence. We're looking for a Customer Service Executive who embodies empathy, professionalism, and a passion for creating remarkable customer experiences.

If you have an eye for aesthetics, a calm approach to challenges, and the ability to represent premium brands with grace — this role is for you.

Key Responsibilities

  • Manage customer inquiries via email, phone, chat, and social media with warmth and precision.
  • Provide accurate and prompt information regarding products, services, and policies.
  • Maintain organized customer records through CRM systems.
  • Follow up on pending queries to ensure timely and satisfactory resolution.
  • Collaborate with internal teams to enhance the overall customer journey.
  • Escalate complex cases to senior management when necessary.
  • Contribute to FAQs, support materials, and customer feedback reports.
  • Gather and relay customer insights to improve service quality and brand experience.

What We're Looking For

  • Bachelor's degree in Business, Communications, Marketing, or a related field.
  • Prior experience in customer service or client relations — preferably within luxury fashion, skincare, jewellery, makeup, lifestyle, or home décor brands.
  • Excellent verbal and written communication skills.
  • A customer-first mindset with strong problem-solving abilities.
  • Familiarity with MS Office or Google Workspace; experience with CRM tools is a plus.
  • Ability to stay composed under pressure and manage multiple priorities gracefully.

Key Skills:

  • A passion for premium and lifestyle brands.
  • Empathy, patience, and professionalism in every interaction.
  • A collaborative, growth-oriented attitude.
  • Attention to detail and a drive for excellence.

Job Type: Full-time

Work Location: In person

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