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Customer Relationship Manager

2 weeks ago

Rawalpindi, Punjab, Pakistan Skyline Technologies Full time 600,000 - 1,080,000 per year

Summary:

In the Amazon field, CRM refers to tools and strategies used to manage buyer relationships within Amazon's rules, often using software to:

  • Handle communication,
  • Automate feedback/review requests,
  • Track buyer behavior,
  • And enhance customer satisfaction.

CRM for Amazon Sellers:

  • Managing Buyer Interactions
  • Tracking customer messages through Amazon's messaging system (e.g., Buyer-Seller Messaging).
  • Managing returns, complaints, and inquiries efficiently.
  • Requesting Reviews and Feedback
  • Using Amazon-approved tools or third-party CRM platforms to automate review requests.
  • Tracking which customers leave reviews or feedback.
  • Segmenting Customer Types
  • Identifying repeat buyers, high-value customers, or those who often return products.
  • Third-Party CRM Tools for Amazon
  • Tools like Helium 10, Jungle Scout, or FeedbackWhiz offer CRM-like features.
  • Some sellers integrate external CRM systems (like HubSpot or Zoho) to manage off-Amazon marketing (e.g., for DTC sites or email marketing).

Job Type: Full-time

Pay: Rs50, Rs90,000.00 per month

Work Location: In person