Customer Support Representative

2 weeks ago

Karachi, Sindh, Pakistan eToolmarts Full time

Job Title: Email, Call & Chat Support Specialist

Date Posted: Oct 20, 2025

Compensation: PKR 75,000 – PKR 140,000 per month (based on experience and performance)

Location: On-site (Karachi)

Job Type: Full-time

Job Overview

We are seeking a highly skilled Email & Chat Support Specialist to represent one of the largest U.S.-based retail and eCommerce enterprises. The ideal candidate will be the bridge between the brand and its global customers — managing inquiries, resolving issues, and maintaining an exceptional standard of customer satisfaction through precise communication and professional empathy.

This is not an entry-level role — it requires excellent written English, a strategic problem-solving mindset, and the ability to manage high-volume communication efficiently while maintaining accuracy and tone consistency across all interactions.

Key Responsibilities

  • Provide timely and professional responses to customer and vendor queries via email, live chat, and calls.
  • Analyze customer issues, identify root causes, and deliver clear, personalized, and effective solutions aligned with company policies.
  • Document all communications accurately in the CRM system, ensuring traceability and data integrity.
  • Demonstrate sound judgment in handling escalations, coordinating with cross-functional teams when needed.
  • Maintain service levels (response time, quality, and resolution rate) while ensuring compliance with brand guidelines.
  • Contribute to continuous improvement by identifying workflow inefficiencies and suggesting process enhancements.
  • Exhibit professionalism and empathy, even under pressure, to reinforce brand trust and customer satisfaction.

Required Qualifications

  • Education: Minimum Intermediate / A-levels (Bachelor's degree preferred).
  • Experience: Minimum 1–2 years of customer support experience, preferably in an international eCommerce, retail, or SaaS environment.
  • Language Skills:
  • Exceptional written and spoken English (neutral accent preferred).
  • Strong grammar, clarity, and tone control for global communication.
  • Technical Proficiency:
  • Strong command of MS Office, particularly Excel for data tracking and reporting.
  • Familiarity with CRM systems (Zendesk, Freshdesk, or similar) is a plus.

Core Competencies

  • Customer-First Mindset: Ability to understand diverse customer perspectives and resolve issues empathetically.
  • Analytical Thinking: Ability to quickly interpret issues and apply logical reasoning to find the best solutions.
  • Adaptability: Comfortable working across different time zones and in fast-paced, evolving scenarios.
  • Professional Communication: Consistent, polite, and confident written and verbal communication style.
  • Problem Solving: Proactive approach to troubleshooting and decision-making without reliance on templates.
  • Accountability: Strong work ethic, ownership mentality, and attention to detail.

Preferred Attributes (Bonus Skills)

  • Experience with U.S.-based customers or eCommerce platforms (Amazon, eBay, etc.).
  • Understanding of retail workflows, returns, and order fulfillment systems.
  • Ability to multitask and handle multiple chat/email threads simultaneously with precision.
  • Interest in process optimization or customer journey enhancement.

Why Join Us

  • Competitive salary with performance-based growth.
  • Opportunity to work with a globally recognized brand and develop advanced customer success skills.
  • Supportive team environment with training and career progression opportunities.
  • Exposure to international business communication standards.

Job Type: Full-time

Pay: Rs80, Rs140,000.00 per month

Work Location: In person

  • Customer Support Representative

    6 days ago

    Karachi, Sindh, Pakistan Hukaii Solveixon Full time 104,000 - 130,878 per year

    **Job Title: Chat Support RepresentativeJob Description:**We are hiring a Chat Support Representative to provide excellent customer service through live chat. The ideal candidate will have strong written communication skills, problem-solving abilities, and a customer-centric approach. You will assist customers by answering queries, resolving issues, and...

  • Customer Support Representative

    2 weeks ago

    Karachi, Sindh, Pakistan Linkitsoft Full time 900,000 - 1,200,000 per year

    Title: Customer Support Representative.Job Description:LINKITSOFT is looking for a highly skilled customer service representative to join our team. An ideal candidate would have good English fluency and the ability to carry out a conversation with a target-oriented approach. you'll be at the forefront of our customer experience. You will handle a wide range...

  • Customer Support Representative

    2 weeks ago

    Karachi, Sindh, Pakistan Remedial Medical Group (Back Office) Full time 900,000 per year

    As a Customer Support Representative, you will be the first point of contact for our customers, providing exceptional service and support. Your role will involve addressing customer inquiries, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional...

  • Customer Support Representative

    6 days ago

    Karachi, Sindh, Pakistan Al HARMAIN DATES Full time 216,000 - 264,000 per year

    Job Title: Customer Support Representative (E-commerce Industry)Location: North Nazimabad, Block A, KarachiJob Type: Full-TimeShort Summary:We are looking for a dedicated and responsible Customer Support Representative for our E-commerce business. This is a non-target-based, full-time office job. The main responsibilities include calling customers for order...

  • Customer Support Representative

    2 weeks ago

    Karachi, Sindh, Pakistan Linkitsoft Full time

    Title: Customer Service Representative.Job Description:LINKITSOFT is looking for a highly skilled customer Service representative to join our team. An ideal candidate would have good English fluency and the ability to carry out a conversation with a target-oriented approach. you'll be at the forefront of our customer experience. You will handle a wide range...

  • Customer Support Representative

    1 week ago

    Karachi, Sindh, Pakistan Sarim Mumtaz Full time 315,000 - 420,000 per year

    Job Title: Customer Service Representative (Female)Company: Country Club Travel & Tours (Pvt) Ltd.Location: RJ Mall, Rashid Minhas Road, near Millennium Mall, Gulshan-e-Jamal, KarachiJob Description:We are seeking a female Customer Service Representative with strong communication skills to join our team. The role involves handling customer inquiries,...

  • Customer Support Representative

    19 hours ago

    Karachi, Sindh, Pakistan Musk al Mahal Full time 120,000 - 360,000 per year

    We are hiring a Customer Support Representative located in Karachi(This job is for residents of Karachi only)Minimum experience: 6 months to 1 Year.Age: 18-28 yearsMinimum Education: Intermediate, Graduate is preferred.Job responsibility:Interact with customers.Communicate with customers via phone, email, chat, or in-person to provide assistance, answer...

  • International Customer Support Representative

    2 weeks ago

    Karachi, Sindh, Pakistan IBEX GlOBAL Full time 960,000 - 1,380,000 per year

    Hiring for international customer service position.All we need is good communication skills in English (verbal)Salary:80k to 100kRole DescriptionThis is a full-time on-site role located in Karachi Main shah re faisal. The Customer Service Representative will be responsible for handling customer inquiries, resolving problems, providing information, processing...

  • Customer Service Representative

    3 days ago

    Karachi, Sindh, Pakistan Home Pakistan Group Full time 300,000 - 600,000 per year

    *Role Desc*riptionThis is a full-time on-site Customer Service Representative role located in Karāchi. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, enhancing customer service, and improving the overall customer experience on a day-to-day basis.QualificationsCustomer Service...

  • International Customer Support Representative

    6 days ago

    Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time 630,000 - 780,000 per year

    About ABS InternationalFor 16 years, ABS International has been a trusted leader in the BPO and global customer service industry. We are dedicated to providing not just jobs, but meaningful careers with purpose and impact. Join our team in Gulistan-e-Johar, Karachi, and become part of a company that invests in your growth and values your contribution.Your...