Customer Support Executive-Night shift

1 week ago

Lahore, Punjab, Pakistan WBM Technologies Full time 1,000,000 - 1,800,000 per year

Position: Customer Support Executive ( Night shift)

Location: Lahore

Job Type: Full-Time | 24-Month Contract

Work Location: In-person

About the Role

We are seeking a Customer Support Executive to provide outstanding service to our clients via chat, email, and phone. The ideal candidate is proactive, patient, and highly organized, with the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via chat, email, and phone.
  • Resolve customer issues efficiently while ensuring a positive experience.
  • Maintain accurate records of customer interactions, feedback, and reports.
  • Collaborate with the sales and operations teams to ensure smooth communication.
  • Analyze customer trends, feedback, and market data to improve service quality.
  • Engage in outbound communication, including cold calling, when required.
  • Utilize MS Excel for data entry, reporting, and analysis.

Requirements

  • Education: Minimum Bachelor's degree.
  • Experience: Prior experience in customer support or a similar role preferred.
  • Skills:
  • Excellent communication and problem-solving abilities.
  • Proficiency in MS Excel (including formulas and data analysis).
  • Strong multitasking and time management skills.
  • Professionalism and patience when handling challenging situations.
  • Age Requirement: Under 30 years.

Why Join Us

  • Competitive salary based on experience and performance.
  • Supportive and professional work environment.
  • Career growth and skill development opportunities.

Contract Duration: 24 Months

Work Mode: On-site (Lahore)

Gender: Female candidates are strongly encouraged to apply.

Job Type: Full-time

Pay: Rs50, Rs150,000.00 per month

Work Location: In person

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