Customer Support Executive

1 week ago

Lahore, Punjab, Pakistan Planlab Solutions Full time 3,600,000 - 6,000,000 per year

Location: Model Town Link Road, Lahore

Shift: Afternoon (Start between 12:00 PM – 1:00 PM, 9-hour shift)

About the Role

PlanLab Solutions is seeking a motivated and customer-focused Customer Support Executive to join our growing team. In this role, you'll be the first point of contact for our international clients, providing assistance through live chat, email, and phone support. We're seeking an individual who can deliver exceptional service, resolve issues efficiently, and contribute to a positive customer experience.

Key Responsibilities

  • Respond to customer inquiries promptly and professionally through calls, emails, and live chat.
  • Provide accurate information regarding company products, services, and processes.
  • Resolve customer concerns by identifying issues, troubleshooting problems, and providing effective solutions.
  • Maintain and update customer records accurately in CRM or ticketing tools such as Zendesk, Freshdesk, Gorgias, or Tidio.
  • Communicate and coordinate with internal departments to ensure smooth issue resolution and improved service quality.
  • Stay updated on product knowledge, system updates, and company policies to assist customers efficiently.
  • Collect feedback and report recurring issues to help improve overall customer satisfaction.

Requirements

  • Excellent verbal and written English communication skills.
  • Strong interpersonal and problem-solving abilities with a calm, customer-first mindset.
  • Proficiency in using MS Office, email, and online support tools.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • A proactive attitude, attention to detail, and willingness to learn.
  • Comfortable working flexible hours, including weekends or holidays if required.

Preferred:

  • Previous experience in customer support, call centers, or helpdesk roles.
  • Familiarity with ticketing or CRM platforms like Zendesk, Freshdesk, or Gorgias.

What We Offer

  • No sales targets or commission pressure — just great customer service.
  • A supportive work culture that values teamwork and growth.
  • Opportunities for career advancement within a fast-growing organization.
  • Continuous learning and skill development opportunities.

Why Join PlanLab Solutions?

At PlanLab Solutions, we believe customer experience is at the heart of every successful business. Joining our team means being part of a company that values empathy, communication, and professional growth. If you're passionate about helping others and want to build a meaningful career in customer support, we'd love to hear from you

Job Type: Full-time

Pay: Rs30, Rs50,000.00 per month

Application Question(s):

  • Are you fluent in spoken, written, and listening English? (Yes/No)

  • Are you available for the on-site afternoon shift? (12:00/1:00 PM onwards – 9 hours)

  • How would you rate your English proficiency? (Fluent / Native / Advanced / Intermediate / Basic).

  • Are you comfortable with handling outbound and inbound calls?

  • Can you write professional emails and handle live chat?

  • What is your current Salary?

  • What is your expected salary?

Work Location: In person

  • Shopify Customer Support

    2 weeks ago

    Lahore, Punjab, Pakistan Live Support Limited Full time 900,000 - 1,200,000 per year

    Shopify Customer Support(E-commerce) — EST Shift — GulbergLocation:Gulberg (on-site)Shift Time Zone:ESTOpen Positions:10Compensation:Competitive salaryAbout the RoleWe are hiring Customer Support Executives to deliver high-quality service for e-commerce customers. You will handle live chat, email, and other support channels, follow clear SOPs, and help...

  • Customer Support Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Systems Limited Full time 40,000 - 60,000 per year

    Summary:We are urgently hiring Customer Support Executives (CSE) for our voice process domain. The role requires excellent communication skills, a customer-first attitude, and the ability to handle queries and resolve issues efficiently during night shifts.Responsibilities:Handle inbound and outbound customer calls professionally and efficiently.Address...

  • Customer Support Executive

    1 week ago

    Lahore, Punjab, Pakistan WBM Technologies Full time 1,200,000 - 3,600,000 per year

    Location: Lahore, PakistanJob Type: Full-Time | On-siteContract Duration: 24 MonthsAbout the Role:We are looking for a Customer Support Executive to join our team and contribute to achieving our sales targets while providing exceptional customer service through chat, email, and phone. The ideal candidate is proactive, sales-oriented, and capable of managing...

  • Customer Chat Support Executives

    1 week ago

    Lahore, Punjab, Pakistan Jumabazar Full time 540,000 - 780,000 per year

    Customer Chat Support Executives are required for one of our online store.Fresh candidates are encouraged to apply.only for femalesInterested candidates may apply on indeed or share their resume directly on subject: application for the postion of Customer Chat Support at Job Type: Full-timePay: Rs45, Rs65,000.00 per monthWork Location: In person

  • Customer Support Executive

    1 week ago

    Lahore, Punjab, Pakistan Cyber System Full time 60,000 - 70,000 per year

    JD FOR CSRCyber System is looking for a customer support executive, candidates with Medical front desk (Inbound) experience with excellent communication are encouraged to apply.Responsibilities:· Answering inbound video calls with greetings.· Scheduling patient's appointments.· Eligibility Verification.· Appointment Reminders.· Pre-Authorization &...

  • Arabic Customer Support Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Mindbridge Full time 400,000 - 600,000 per year

    Who We AreWe are the world's most cost-effective and Pakistan's largest English language-based outsourcing company and specialize in the management of customer care services and back-office processes for global leaders in the domains of technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management...

  • Customer Support Executive-Night shift

    1 week ago

    Lahore, Punjab, Pakistan WBM Technologies Full time 1,000,000 - 1,800,000 per year

    Position: Customer Support Executive ( Night shift)Location: LahoreJob Type: Full-Time | 24-Month ContractWork Location: In-personAbout the RoleWe are seeking a Customer Support Executive to provide outstanding service to our clients via chat, email, and phone. The ideal candidate is proactive, patient, and highly organized, with the ability to handle...

  • Customer Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan EdSavvy Solutions Full time 560,000 - 800,000 per year

    Job description:We're hiring Customer Support Representative/ Patient Support Executives.Job Specification:Excellent written and verbal English communication skillsExperience in customer support or international call centersLocation: Johar Town Lahore near UCP.Job Type: Full-timeTo apply, please mention the position in the subject line and send your CV...

  • Customer Support Representative

    1 week ago

    Lahore, Punjab, Pakistan Eccountant (Pvt) Ltd Full time 300,000 - 600,000 per year

    Role Overview:We are seeking a proactive and customer-focused individual to join our support team. As a Customer Support Executive, you will be the first line of communication for our ERP clients, helping resolve issues, answer queries, and ensure an excellent customer experience.Key Responsibilities:● Provide first-level support to clients using the...

  • L1 Support/ Customer Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Adrem Technologies Full time 600,000 - 1,200,000 per year

    Hiring: L1 SupportWe are looking for a L1 Support Executive with excellent communication skills to join our team. Candidates from the call center industry are highly encouraged to apply.Location: Muslim town, LahoreEmployment Type: Full-TimeExperience: 1 – 2 yearsTiming: 10AM- 7PM (Pakistan time)Key Responsibilities:Act as the first point of contact for...