Customer Support Executive

6 days ago

Lahore, Punjab, Pakistan Planlab Solutions Full time 3,600,000 - 6,000,000 per year

Location: Model Town Link Road, Lahore

Shift: Afternoon (Start between 12:00 PM – 1:00 PM, 9-hour shift)

About the Role

PlanLab Solutions is seeking a motivated and customer-focused Customer Support Executive to join our growing team. In this role, you'll be the first point of contact for our international clients, providing assistance through live chat, email, and phone support. We're seeking an individual who can deliver exceptional service, resolve issues efficiently, and contribute to a positive customer experience.

Key Responsibilities

  • Respond to customer inquiries promptly and professionally through calls, emails, and live chat.
  • Provide accurate information regarding company products, services, and processes.
  • Resolve customer concerns by identifying issues, troubleshooting problems, and providing effective solutions.
  • Maintain and update customer records accurately in CRM or ticketing tools such as Zendesk, Freshdesk, Gorgias, or Tidio.
  • Communicate and coordinate with internal departments to ensure smooth issue resolution and improved service quality.
  • Stay updated on product knowledge, system updates, and company policies to assist customers efficiently.
  • Collect feedback and report recurring issues to help improve overall customer satisfaction.

Requirements

  • Excellent verbal and written English communication skills.
  • Strong interpersonal and problem-solving abilities with a calm, customer-first mindset.
  • Proficiency in using MS Office, email, and online support tools.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • A proactive attitude, attention to detail, and willingness to learn.
  • Comfortable working flexible hours, including weekends or holidays if required.

Preferred:

  • Previous experience in customer support, call centers, or helpdesk roles.
  • Familiarity with ticketing or CRM platforms like Zendesk, Freshdesk, or Gorgias.

What We Offer

  • No sales targets or commission pressure — just great customer service.
  • A supportive work culture that values teamwork and growth.
  • Opportunities for career advancement within a fast-growing organization.
  • Continuous learning and skill development opportunities.

Why Join PlanLab Solutions?

At PlanLab Solutions, we believe customer experience is at the heart of every successful business. Joining our team means being part of a company that values empathy, communication, and professional growth. If you're passionate about helping others and want to build a meaningful career in customer support, we'd love to hear from you

Job Type: Full-time

Pay: Rs30, Rs50,000.00 per month

Application Question(s):

  • Are you fluent in spoken, written, and listening English? (Yes/No)

  • Are you available for the on-site afternoon shift? (12:00/1:00 PM onwards – 9 hours)

  • How would you rate your English proficiency? (Fluent / Native / Advanced / Intermediate / Basic).

  • Are you comfortable with handling outbound and inbound calls?

  • Can you write professional emails and handle live chat?

  • What is your current Salary?

  • What is your expected salary?

Work Location: In person

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