Customer Support Executive

5 days ago

Lahore, Punjab, Pakistan Systems Limited Full time 40,000 - 60,000 per year

Summary:

We are urgently hiring Customer Support Executives (CSE) for our voice process domain. The role requires excellent communication skills, a customer-first attitude, and the ability to handle queries and resolve issues efficiently during night shifts.

Responsibilities:

  • Handle inbound and outbound customer calls professionally and efficiently.
  • Address customer queries, complaints, and issues, providing accurate information and effective resolutions.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Log customer interactions, complaints, and resolutions in the system.
  • Meet daily, weekly, and monthly performance targets, including quality, productivity, and customer satisfaction.
  • Collaborate with team members and supervisors to ensure seamless service delivery.

Requirements:

  • Excellent verbal communication skills.
  • Previous experience in a voice process or customer support role is preferred.
  • Ability to work night shifts and adapt to a fast-paced environment.
  • Strong problem-solving skills and attention to detail.

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