
Call Center Officer
2 weeks ago
Description
- Handle large volumes of inbound and/or outbound calls, emails and whats app in a professional and efficient manner.
- Provide accurate information regarding products, services, policies, and procedures.
- Actively listen to customers' concerns, identify their needs, and offer appropriate solutions.
- Manage customer complaints, escalate complex issues to the relevant department, and ensure timely resolution.
- Document customer interactions, transactions, feedback, and complaints accurately in the system.
- Meet or exceed daily/weekly/monthly performance targets such as call handling time, customer satisfaction scores, and first-call resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Follow communication scripts, guidelines, and company policies during interactions.
- Keep up to date with product knowledge, service updates, and call canter best practices.
- Adhere to schedule and attendance requirements.
Required Skills
- Proficient computer skills (MS Office, Internet etc.)
- Excellent communication and interpersonal skills; ability to interact effectively with TCF faculty
- Strong command over written and spoken English and Urdu
- Ability to listen attentively, speak calmly and politely and document user problems comprehensively
- Good organizational skills
- Good attention to detail
- Ability to multitask
Education
14 years of education (BA/B. Com/BSc.)
Experience
At least 1 year of relevant experience.
Job Type: Full-time
Application Question(s):
- What is your Current Salary?
- What is your Expected Salary?
- Are you willing to negotiate?
Work Location: In person
-
Call Center Representative
3 weeks ago
Karachi, Sindh, Pakistan Ipro Telesolution Full timeOverviewCall Center Representative (Night Shift) - An experienced or fresh Outbound Call Center agent is required to join the Ipro Telesolution's team. This role includes calling potential clients and arranging appointments to visit the local office. It's an appointment setting campaign - we do cold calls in selected states of USA.ResponsibilitiesCalling...
-
Call Center
2 weeks ago
Karachi, Sindh, Pakistan Voice Bridge communications Full timeCall Center / Tele Marketing Positions (Work From Home)We are excited to announce that we are looking to expand our team with the addition of 5-6 Call Center / Tele Marketing professionals. This is a fantastic opportunity for individuals who are driven, articulate, and ready to connect with customers. The positions are remote, allowing you to work from the...
-
CGM Sales Partner
3 weeks ago
Karachi, Sindh, Pakistan Call center Full timeOverviewWe specialize in Call Center services focused on Renewable Energy. We are recruiting beginners for teleconsulting roles to meet our clients' needs by providing excellent customer service. No experience is required for this position. If you have a good command of the French language and a desire to learn, we will provide the necessary training.Role...
-
Call Center Officer
2 weeks ago
Karachi, Sindh, Pakistan The Citizen Foundation Full timeResponsibilitiesHandle large volumes of inbound and/or outbound calls, emails and WhatsApp in a professional and efficient manner.Provide accurate information regarding products, services, policies, and procedures.Actively listen to customers' concerns, identify their needs, and offer appropriate solutions.Manage customer complaints, escalate complex issues...
-
Call Center Executive
2 weeks ago
Karachi, Sindh, Pakistan Mega Marketing Network Full time 50,000 - 100,000 per yearPosition Available: Call Center Executive Sister Concern: Shaadi Organization Pakistan Location: DHA, Gulshan-e-Iqbal, North Nazimabad, Karachi Category: Marriage / Wedding Consultancy Employment Type: Part-Time / Full-Time (Mon - Sat) Timings: 10 AM - 7 PM (Full Time), 5 PM - 11 PM (Part-Time), 9 PM - 3 AM (Part-Time)Hiring for Office Locations:26th...
-
Call Center Officer
2 weeks ago
Karachi, Sindh, Pakistan Raqami Islamic Digital Bank Full time· Respond to incoming calls and provide excellent customer service to address inquiries, complaints, and general banking-related questions.· Handle customer requests and provide prompt resolution or escalate complex issues to the appropriate department.· Process customer transactions accurately and efficiently.· Maintain a high level of product knowledge...
-
Call Center Executive
2 weeks ago
Karachi, Sindh, Pakistan 2W Trade Full timeInternational Company is looking for a Call Center Manager to establish a new office for the Company in Karachi and to oversee office infrastructure.Candidates with previous experience in administration and organization will be given high priority. We offer competitive salaries, good working conditions, and an interesting jobJob SpecificationThe ideal...
-
Call Center
3 weeks ago
Karachi, Sindh, Pakistan Gtradecenter Full timeHCPL Developers and Marketing (SMC-Private) Limited — IslamabadWe need an energetic and punctual telesales executive for the real estate industry.We are looking for fresh and experienced individuals with great verbal communication skills, and experience in outbound sales.Atrium Solutions Pvt Ltd — LahoreWe are looking for a "Tele-Sales Executive"...
-
Call Center Agent
2 weeks ago
Karachi, Sindh, Pakistan Cognizance Full timeJob Description – Call Center AgentPosition: Call Center AgentLocation: Gulistan e jauhar Karachi, PakistanType: Full-timeAbout the Role:We are looking for a Call Center Agent for our USA healthcare clients. You will speak with patients over the phone, answer their questions, and guide them through basic healthcare processes. Female candidates with strong...
-
Call Center
2 weeks ago
Karachi, Sindh, Pakistan Gtradecenter Full timeHCPL Developers and Marketing (SMC-Private) Limited — IslamabadWe need an energetic and punctual telesales executive for the real estate industry.We are looking for fresh and experienced individuals with great verbal communication skills, and experience in outbound sales.Atrium Solutions Pvt Ltd — LahoreWe are looking for a "Tele-Sales Executive"...