Call Center Officer

1 week ago

Karachi, Sindh, Pakistan The Citizens Foundation (TCF) Full time 120,000 - 180,000 per year

Description

  • Handle large volumes of inbound and/or outbound calls, emails and whats app in a professional and efficient manner.
  • Provide accurate information regarding products, services, policies, and procedures.
  • Actively listen to customers' concerns, identify their needs, and offer appropriate solutions.
  • Manage customer complaints, escalate complex issues to the relevant department, and ensure timely resolution.
  • Document customer interactions, transactions, feedback, and complaints accurately in the system.
  • Meet or exceed daily/weekly/monthly performance targets such as call handling time, customer satisfaction scores, and first-call resolution.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Follow communication scripts, guidelines, and company policies during interactions.
  • Keep up to date with product knowledge, service updates, and call canter best practices.
  • Adhere to schedule and attendance requirements.

Required Skills

  • Proficient computer skills (MS Office, Internet etc.)
  • Excellent communication and interpersonal skills; ability to interact effectively with TCF faculty
  • Strong command over written and spoken English and Urdu
  • Ability to listen attentively, speak calmly and politely and document user problems comprehensively
  • Good organizational skills
  • Good attention to detail
  • Ability to multitask

Education

14 years of education (BA/B. Com/BSc.)

Experience

At least 1 year of relevant experience.

Job Type: Full-time

Application Question(s):

  • What is your Current Salary?
  • What is your Expected Salary?
  • Are you willing to negotiate?

Work Location: In person

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