Customer Service Supervisor
4 days ago
Waada is seeking a dynamic Team Lead – Inbound to guide and inspire our Customer Experience (CX) team. If you're empathetic, analytical, and results-driven with solid expertise in call center operations, we'd love to meet you
Key Responsibilities:
Lead, coach, and motivate inbound agents to achieve performance goals.
Monitor key metrics: AHT, CSAT, FCR, NPS.
Handle escalations and ensure high service quality.
Prepare and maintain performance reports & dashboards (Excel).
Work closely with QA & Training teams for continuous improvement.
Ensure compliance with tools and processes (CRM, VICI Dialer).
Requirements:
2–3 years of experience in a CX/Call Center leadership role.
Strong communication skills in Urdu & English.
Proficiency in Advanced Excel .
Hands-on experience with CRM & ticketing systems.
-
Sr. Customer Service Officer
4 days ago
Karachi, Sindh, Pakistan Avery Dennison Full time 1,200,000 - 3,600,000 per yearAvery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and...
-
Feedback Supervisor
6 days ago
Karachi, Sindh, Pakistan Hot N Spicy Pvt Ltd Full time 250,000 - 500,000 per yearJob Description:Hot N Spicy is hiring a Feedback Supervisor to oversee and manage customer feedback through call monitoring and reporting. This role focuses on evaluating recorded customer calls to ensure service quality, identifying recurring issues, and supporting performance improvement across branches. The supervisor will not be interacting with...
-
Sales Supervisor
7 days ago
Karachi, Sindh, Pakistan Links International Full time 1,200,000 - 2,400,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Sales Supervisor located in Karāchi. The Sales Supervisor will be responsible for overseeing and managing the sales team, ensuring targets are met, and providing training and mentorship to team members. The role involves day-to-day tasks such as...
-
Head supervisor
7 days ago
Karachi, Sindh, Pakistan AMMIZA LOGISTICS & WAREHOUSING PVT LTD (RAAZIQ GROUP) Full time 900,000 - 1,200,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Head Supervisor at AMMIZA LOGISTICS & WAREHOUSING PVT LTD (RAAZIQ GROUP), located in Karachi. The Head Supervisor will be responsible for overseeing daily operations, managing staff, ensuring compliance with company policies, and maintaining a high...
-
Customer Service Agent(Female)
2 days ago
Karachi, Sindh, Pakistan Ali Builders & Developers Full time 240,000 - 360,000 per yearWe are seeking customer service agent (Female) to join our dynamic client relations team. If you have experience working in call centers or customer service) , we invite you to apply.Key Responsibilities:Make outbound calls to clients for payment recovery and service follow-ups.Update client information and call outcomes on CRM systems and Excel...
-
Front Sales
6 days ago
Karachi, Sindh, Pakistan Horyzon Zero Service Full time 360,000 - 420,000 per yearJob description:About the Role:We are looking for an Universities Students , energetic and confident Front Sales Officer to be the first point of contact with potential customers and dealers. Your primary responsibility will be to make outbound calls, engage prospects, and, if they show interest, connect them to the supervisor or the relevant team member for...
-
Tax Supervisor
2 weeks ago
Karachi, Sindh, Pakistan Bilal Arsalan & Co-Chartered Accountants Full time 900,000 - 1,080,000 per yearPosition: Supervisor – TaxationLocation: Karachi, PakistanJob Type: Full-timeWorking Days: Monday to SaturdayTimings: 10:00 AM – 7:00 PMAbout Us:Bilal Arsalan & Co. – Chartered Accountants is a growing professional services firm providing audit, taxation, corporate compliance, and financial advisory solutions. We are seeking a Supervisor – Taxation...
-
Tax Supervisor
2 weeks ago
Karachi, Sindh, Pakistan Bilal Arsalan & Co. Chartered Accountants Full time 70,000 - 120,000 per yearPosition:Supervisor – TaxationLocation: Karachi, PakistanJob Type:Full-timeWorking Days:Monday to SaturdayTimings:10:00 AM – 7:00 PMAbout Us:Bilal Arsalan & Co. – Chartered Accountants is a growing professional services firm providing audit, taxation, corporate compliance, and financial advisory solutions. We are seeking a Supervisor – Taxation with...
-
Production Supervisor
2 weeks ago
Karachi, Sindh, Pakistan Skincare Pakistan Full time 250,000 - 500,000 per yearCompany DescriptionSkincare is a growing FMCG company in Pakistan offering cosmetic and toiletries products. Since its launch in 2005, Skincare has differentiated itself in the market with unique products such as creams, lotions, soaps, and men's care items. Through state-of-the-art R&D facilities focusing on natural ingredients, Skincare has established...
-
Customer Services
6 days ago
Karachi, Sindh, Pakistan The BranPac Full time 200,000 - 250,000 per yearWe are seeking a proactive and empathetic Customer Service Intern to join our team. This role is ideal for individuals eager to learn how to communicate with clients, resolve queries, and contribute to a positive customer experience. You will gain hands-on exposure to customer support operations, CRM tools, and service protocols.Key ResponsibilitiesAssist in...