Customer Solutions Specialist

20 hours ago

Islamabad, Islamabad, Pakistan WellnessLiving Full time 30,000 - 60,000 per year

Title

: Customer Solutions Specialist - SMB

Location

: Plot no:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad 

Working Hours

: Eastern Time Zone (between 6 pm to 6 am Pakistan time) 

Job Nature

: Permanent, Full-time (40 hours per week) 

About Us:

WellnessLiving isn't just our name, it's who we are. We're a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business 

Key Responsibilities:

  • Answer inbound calls & emails from customers
  • Answer call-back requests from customers
  • Provide software support by troubleshooting technical issues or general account queries
  • Investigate the root cause of issues using system knowledge
  • Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts
  • Flag customers who demonstrate problematic or negative behavior appropriately
  • Promote and maintain a high quality, professional, service-oriented company image among our customer bases
  • Assist Customer Success Trainees as a training buddy to monitor their email & phone skills before graduation

Skills & Qualification:

  • 1 to 3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia). Experience in the SAAS industry is a competitive edge
  • Highly organized and detail-oriented
  • A solution-oriented approach to problem-solving
  • Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses
  • Strong interpersonal skills and proficiency in English communication (both written & verbal)
  • Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams
  • Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA
  • High energy level demonstrated the drive to succeed and comfortable with urgency

What we Offer:

  • Competitive salary package based on experience
  • Comprehensive Group Health and Life Insurance
  • Gratuity
  • EOBI
  • Transport facility (If place of residency is within a 20-kilometer radius of company's address) / Fuel allowance
  • Paid time off (Annual, Sick, Casual, Bereavement, Parental)
  • Quarterly Bonuses
  • Quarterly fun event
  • Staff recognition programs
  • Staff training programs
  • Career progression. We have a long-standing history of promotion from within
  • An enriched workplace culture that supports growth, development, and, most importantly, having fun

Special note:
Only the shortlisted candidates will be contacted due to the high turnout volume.

We appreciate your time and look forward to reviewing your application.

  • Cloud Solutions Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time 900,000 - 1,200,000 per year

    DescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...

  • Customer Care Specialist

    5 days ago

    Islamabad, Islamabad, Pakistan GrowthRise Solutions Full time 800,000 - 1,200,000 per year

    Location:Bahria Town Phase 7Job Type:Full-Time (On-Site Only)Experience Required:Minimum 2 years of CSR Management experienceAbout the Role:We are seeking ahighly experienced Customer Care Specialistto join our established and rapidly growing organization. This role is ideal for someone who is confident in managing customer interactions independently, brings...

  • Cloud Solutions Specialist

    20 hours ago

    Islamabad, Islamabad, Pakistan Zones. Full time 1,200,000 - 2,400,000 per year

    Description Position at Zones LLC.Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched...

  • Customer Service Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan TrueEdge Global Full time 250,000 - 500,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Islamabad. The Customer Service Specialist will be responsible for delivering excellent customer support, ensuring customer satisfaction, handling customer inquiries via phone, preserving high standards of phone etiquette, and enhancing the overall customer...

  • Customer Solutions Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan WellnessLiving Full time 1,200,000 - 3,600,000 per year

    Title: Customer Solutions ManagerLocation: Plot no:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, IslamabadWorking Hours: Eastern Time Zone (between 6 pm to 6 am Pakistan time)About UsWellnessLiving isn't just our name, it's who we are. We're a software company with a heart, placing people and community at the center of everything we do. Our...

  • Customer Support Specialist

    1 week ago

    Islamabad, Islamabad, Pakistan BusRoute Full time 400,000 - 600,000 per year

    Job Title: Customer Support Specialist – UK Transport CompanyLocation: DHA Phase 2, IslamabadJob Type: Full-timeShift Timings (Rotational, 9-hour shifts):12:00 PM – 9:00 PM1:00 PM – 10:00 PM2:00 PM – 11:00 PM3:00 PM – 12:00 AM4:00 PM – 1:00 AMJob Overview:We are seeking a proactive and customer-focused Customer Support Specialist to join our team...

  • Customer Operation Leads

    6 days ago

    Islamabad, Islamabad, Pakistan GrowthRatio Solutions Full time 720,000 - 1,800,000 per year

    Customer Operation LeadsAbout the Role: We are seeking a highly experienced Customer Care Specialist to join our established and rapidly growing organization. This role is ideal for someone who is confident in managing customer interactions independently, brings proven expertise in customer support operations, and is ready to contribute from day one without...

  • Customer Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Misix Communication Full time 600,000 - 1,200,000 per year

    Company DescriptionMisix Communication, established in 2015, is a leading Business Process Outsourcing center passionate about providing outstanding quality customer service. We excel in building customer relations and cater to both new and existing clients. With a dedicated staff capable of learning technicalities of products swiftly, we ensure superior...

  • Merchant Solutions Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan WellnessLiving Full time 1,200,000 - 2,400,000 per year

    Title:Merchant Solutions SpecialistLocation:Plot No:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, IslamabadWorking Hours:9:00 am – 5:00 pm EST (6:00pm to 2:00am PKT)Job Nature: Permanent, Onsite, Full-time (40 hours per week)About Us:WellnessLiving isn't just our name, it's who we are. We'rethe software company with a heart, placing...

  • Monitoring Solution Specialist

    20 hours ago

    Islamabad, Islamabad, Pakistan HR Ways Full time 1,200,000 - 2,400,000 per year

    We're actively hiring for Monitoring Solution Specialist (Dynatrace / AppDynamics / SolarWinds / Datadog / Splunk) Islamabad - OnsiteClient Company Introduction:A Leading Pakistan's Premium IT Solutions provider, operating for more than 40 years (having a 500+ workforce), is hiring for its Islamabad office.Key ResponsibilitiesMonitoring Solution Deployment...