Senior Manager, Social Impact

Job Purpose

We are seeking a highly motivated and experienced Social Impact Manager to develop, implement, and manage programs and initiatives that drive positive social change and align with the organization's mission and values. This role will be responsible for identifying social needs, designing impactful programs, fostering community partnerships, measuring results, and communicating outcomes to internal and external stakeholders. The ideal candidate will be passionate about social impact, possess strong project management skills, and have a proven track record of successfully implementing social programs

Key result Areas

Program Development & Implementation:

• Identify key social issues that align with the organization's mission and values.
• Develop innovative and effective social impact programs to address these identified needs.
• Manage all aspects of program implementation, from planning and budgeting to execution and evaluation.
• Collaborate with internal teams and external partners to ensure successful program delivery.
• Ensure programs adhere to ethical standards and comply with relevant regulations.
• Monitor risks associated with program execution to ensure alignment with governance policies.

Community Engagement & Partnerships:

• Build and maintain strong relationships with community-based organizations, non-profits, and other stakeholders.
• Represent the organization at community events and meetings.
• Identify and engage potential partners for collaborative social impact initiatives.
• Foster a culture of community engagement within the organization.
• Manage grant programs (if applicable), including the application, review, and award process.
• Support the identification and management of risks in partnerships and collaborations.

Social Impact Measurement & Evaluation:

• Develop metrics and indicators to measure the effectiveness of social impact programs.
• Collect, analyze, and interpret data to assess program outcomes and impact.
• Prepare reports and presentations to communicate program results to internal and external stakeholders.
• Use data and insights to inform program improvements and future strategies.
• Continuously evaluate program performance and recommend adjustments as necessary.

Strategic Planning & Alignment:

• Contribute to the development of the organization's social impact strategy.
• Ensure social impact programs align with overall business goals and objectives.
• Research and analyze social trends and best practices to inform strategic decision-making.
• Develop annual work plans, budgets, and forecasts for social impact programs.
• Ensure that social impact initiatives are assessed for potential risks.

Communication & Advocacy:

• Communicate the organization's social impact through various channels, including presentations, reports, website content, and social media.
• Develop content and messaging to raise awareness of the organization's social impact work.
• Advocate for social change and promote the bank's commitment to social responsibility.
• Build internal awareness for company mission and impact programs.
• Ensure all communications comply with internal policies and guidelines.

Sustainable Development Goals (SDGs):

• Ensure that all social impact programs are aligned with the UN's Sustainable Development Goals (SDGs).
• Track and report on the organization's progress towards meeting UN SDGs.
• Collaborate with stakeholders to maximize the bank's contribution to the global SDG agenda.

Knowledge, Skills and Experience

• Bachelor's degree in Social Sciences, Public Policy, Community Development, Business Administration, or a related field. Master's degree preferred.

• 5 to 8 years of experience in social impact, community development, program management, or related field.

• Proven track record of successfully developing and implementing social impact programs.

• Strong understanding of social issues and community needs.

• Experience working with community-based organizations and non-profits.

• Excellent project management, planning, and organizational skills.

• Strong analytical, problem-solving, and data interpretation skills.

• Excellent written and verbal communication skills, with the ability to effectively communicate with diverse audiences.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to work independently and as part of a team.

• Passion for social change and a strong commitment to ethical practices.

• Collaborate effectively across multiple time zones to coordinate with global teams and stakeholders.

Preferred Qualifications:

• Experience in grant writing and management.

• Familiarity with social impact measurement and evaluation methodologies.

• Experience using CRM or social impact management tools.

• Experience in volunteer management.