executive business support
2 weeks ago
Job Purpose: Ensure that Customer Facilitation Processes that are being followed at CSCs and Franchises are Compliant with PTA Regulations Job Responsibilities:
Monitoring of Biometric and Non Biometric activities that take place at Customer Service Centers and Franchises for Customer Facilitation. Ensuring that customer facilitation is aligned with the SOPs & as per the guidelines shared by PTA. Highlighting system loop holes and process gaps for mitigation of associated risks Share continuous input for re-engineering of backend support processes and systems.
Eligibility Criteria (Education, Knowledge, Experience and Skills): Education:
Minimum Bachelors Degree
Work Experience
At least 3 - 4 Years in Sales & Distribution
Skills - Generic
Problem Solving
Analytical Skill
Attention to Detail
Process Compliance Management
Skills - Job Specific
Clear Understanding of PTA SOPs for Biometric and Non Biometric Activities like SIM Replacement, Ownership Change, New SIM Activation etc.
Clear Understanding of CRM Systems and Reports
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