Customer Retention Officer

2 weeks ago

Lahore, Punjab, Pakistan MUGSHEI Private Limited Full time 900,000 - 1,200,000 per year

Job description:

Position: Client Retention Officer

Company: Mugshei Pvt Ltd

Location: Garden Town Lahore

Job Type: Full-Time - Night Shift

Department: Customer Success / Client Services

About the Role

We are seeking a proactive and client-focused Client Retention Officer to join our team. The ideal candidate will be responsible for building strong relationships with existing clients, ensuring their satisfaction, and developing strategies to enhance client loyalty. This role is critical in reducing churn, maximizing client lifetime value, and supporting long-term business growth.

Key Responsibilities

  • Develop and implement strategies to improve client retention and reduce churn.
  • Build and maintain strong, long-term relationships with existing clients.
  • Act as the main point of contact for client inquiries, feedback, and concerns.
  • Monitor client accounts to identify risks of disengagement and proactively address them.
  • Collaborate with sales, marketing, and customer support teams to enhance client experience.
  • Conduct regular follow-ups, check-ins, and performance reviews with clients.
  • Identify upselling and cross-selling opportunities to maximize revenue from existing clients.
  • Maintain accurate client records and prepare retention reports for management.
  • Resolve client issues efficiently and ensure a positive client journey.
  • Stay updated with industry trends and competitor strategies to enhance client satisfaction.

Requirements

  • Proven experience in client relations, account management, or customer success (1–3 years preferred).
  • Strong communication, negotiation, and interpersonal skills.
  • Ability to analyze data and prepare client retention reports.
  • Problem-solving attitude with a client-centric approach.
  • Proficiency in CRM software and MS Office tools.
  • Ability to work independently and collaboratively in a fast-paced environment.

What We Offer

  • Competitive salary and performance-based incentives.
  • Professional growth and training opportunities.
  • A collaborative and supportive work environment.
  • Opportunities to make a meaningful impact on client relationships and company success.

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